Multi Site Manager (London)

Oversee the daily operations of multiple Pasta Evangelists Kitchens in a preallocated area. You will ensure that each kitchen operates smoothly within strict food safety guidelines, while coaching and supporting, motivating and engaging all employees, and maintaining high food quality across the preallocated cloud kitchens. This is a hands-on role, and you will be expected to work peak shifts within the business, including evenings and weekends.

What you'll do at Pasta Evangelists:

• Oversee daily operations across multiple kitchens, ensuring compliance with company standards, health & safety regulations, and food hygiene protocols.
• Manage weekly personal visits to the sites in your designated area. Aim to have 2-6 sites under management.
• Keep daily contact with all sites, and one-on-one meetings with team leaders and weekly to go through the previous week results.
• Work on a Hire & retain plan for all sites. Actively help or consistently recruit and conduct on the job training.
• Track and analyse performance metrics (e.g., KPIs, service times, customer feedback) to identify areas for improvement and implement necessary changes.
• Collaborate with Area Manager and the People Team to ensure compliance with legislative requirements associated with recruitment and working practices of employees, such as working time regulations and immigration restrictions.
• Conduct and complete robust Performance Appraisals in line with the company guidelines and timescales.
• Proactively develop Team leaders through continuous coaching and support.
• Assist the Area Manager with pro-active management of all in-Kitchen Employee Relations issues so that all issues are managed in line with statutory requirements and employment law, updating as appropriate.
• Track Team absence, taking action in line with Pasta Evangelists absence management policy where appropriate. Manage team holidays in line with the needs of your business.
• All statutory and company Health, Safety, and Food Hygiene regulations must be strictly adhered to at all times and corrective action taken in a timely manner as necessary.
• Maintain consistent food quality across all sites, ensuring every dish meets our high standards in taste, presentation, and portioning.
• Adopt a strong recognition culture that highlights high performing individuals. Recognise and celebrate exceptional sales achievements with the team.
• Set and communicate daily/weekly Sales Goals to the team, striving to consistently exceed sales targets.
• Collaborate with the Area Manager to maximise the profitability of the Kitchen by understanding and controlling all Kitchen costs (e.g. labour, food).
• Assist with the opening of new kitchens, ensuring smooth launches and consistent training for new teams.
• Deputy for the Area Manager when required.

Who you are:

• Proven experience in a managerial role, preferably in multi-site operations or the food service industry.
• You will be an inspirational leader, displaying excellent management skills along with identifying and nurturing talent to encourage career development and employee satisfaction.
• Flexible, with a willingness to travel between sites – this may include overnight stays. It is essential for you to work shifts including weeknights and weekends.
• The role also requires regular travel to our head office in London.
• A UK driving licence and access to your own vehicle are essential.
• Solid understanding of food safety and hygiene regulations.
• Great analytical thinker, working to fulfil KPI’s, with the proven ability to drive sales.
• A can-do, will-do attitude. Ability to work under pressure in a fast paced, challenging environment.
• A highly adaptable candidate who is able to switch between long-term strategic initiatives one moment and pivot into rapid, tactical actions the next.
• Exceptional organisational and multitasking abilities.
• Excellent communication skills will allow you to embed and drive the Pasta Evangelists DNA in the team, along with ensuring all back of the house and operational procedures are adhered to.
• You love working in a start-up team!... A pasta lover!

What we can offer:

• Competitive salary to attract best talent
• Join a dynamic, fast-moving & diverse team
• Discount at our counter and restaurant in Harrods
• Regular team socials and pasta tastings
• Free Pasta Evangelists products
• Referral bonus Scheme
• Cycle to work scheme
• 28 days of paid annual leave (bank holidays inclusive)