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For Companies At a Glance
- Tasks: Provide exceptional customer service through inbound and outbound calls, helping clients in financial difficulty.
- Company: Join Past Due Credit Solutions, a supportive and employee-focused debt collection agency.
- Benefits: Starting salary up to £27,315.60, monthly bonuses, free parking, and career progression.
- Why this job: Make a real difference by helping customers navigate their financial challenges.
- Qualifications: Strong communication skills and a genuine drive to deliver excellent service.
- Other info: Enjoy a dynamic work environment with regular team-building activities and incentives.
The predicted salary is between 25000 - 30000 £ per year.
Overview
Customer Service Representative at Past Due Credit Solutions (PDCS). We offer an employee-focused package and opportunities within our Contact Centre.
What we offer
- Starting Salary up to £27,315.60 (depending on experience)
- 42.5 hours per week
- Monthly Bonus on top of your salary
- Performance pays increases leading to 3 potential rises per year
- Free onsite parking
- A robust and detailed training program to fully prepare you for your role
- Pension and Life Insurance
- Career progression opportunities within our Contact Centre
- Regular team building, competitions & incentives
Your role
Your responsibility is to provide an exceptional level of customer service and achieve performance targets by taking both inbound and outbound calls. These calls are made on behalf of our clients, to their customers who may have found themselves in financial difficulty. You will be establishing our customers’ needs and affordability and achieving a resolution.
Key responsibilities
- Negotiating payments and payment plans
- Establishing our customers’ needs and affordability by gathering information
- Support and direct our customers to relevant charities/support networks
- Update customer accounts with relevant notes and outcomes
Essential skills
- Good customer service skills to build up good rapport with your customer
- Strong listening, empathy and questioning skills
- Confident using computers with the ability to pick up new skills easily
- Ability to work on own initiative as well as part of our friendly teams
- A genuine drive to deliver excellence and work towards achievable targets
- You do not need previous Call Centre or financial services experience; however, you should be a good communicator using both verbal and written skills
About Past Due Credit Solutions
Past Due Credit Solutions Ltd, also known as PDCS, are a debt collection agency. We work with a wide range of companies in the UK to recover overdue debt payments. We are a member of the Credit Services Association, so must comply with their Code of Conduct, and are regulated by the Financial Conduct Authority. We want our colleagues to have great customer service skills, be resilient, adaptable and to achieve the correct outcomes for our customers and clients. Past Due Credit Solutions are an equal opportunities recruiter and welcome applications from all suitably skilled applicants.
Application notes
If you want to ask any questions on this, please just contact us and one of our friendly recruitment team will discuss with you.
Job Types
Full-time, Permanent
Disability Confident
We are an Equal Opportunity Employer committed to the Disability Confident and two tick schemes ensuring our confidence to provide the relevant reasonable adjustments for candidates looking to attain employment. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with the relevant General data protection regulations.
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Customer Service Advisor employer: Past Due Credit Solutions
Contact Detail:
Past Due Credit Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Past Due Credit Solutions. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and give you a chance to showcase your listening and empathy skills during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of examples from your past where you've demonstrated excellent customer service or problem-solving skills. These stories will help you stand out and show how you can contribute to achieving performance targets at PDCS.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our friendly team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your customer service skills and any relevant experience that shows you can handle calls with empathy and professionalism.
Showcase Your Skills: In your application, emphasise your strong listening and communication skills. We want to see how you can build rapport with customers and resolve their issues effectively, so give us examples!
Be Genuine: Let your personality shine through in your written application. We value authenticity, so don’t be afraid to show us your genuine drive to deliver excellent customer service and achieve targets.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Past Due Credit Solutions
✨Know the Company
Before your interview, take some time to research Past Due Credit Solutions. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role is all about providing exceptional customer service, prepare examples from your past experiences where you've successfully handled customer interactions. Highlight your listening skills, empathy, and how you resolved issues to achieve positive outcomes.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the interviewer's questions and respond thoughtfully. This will show that you can engage with customers effectively, which is crucial for a Customer Service Advisor.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play scenarios during the interview. Practice negotiating payment plans or handling difficult customer situations. This will help you feel more confident and showcase your ability to think on your feet.
