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- Tasks: Lead and grow our Edinburgh territory while ensuring exceptional service for hosts and guests.
- Company: Join Pass the Keys, the UK's top short-let management company with a vibrant culture.
- Benefits: Enjoy competitive salary, flexible work, and professional growth opportunities.
- Other info: Remote role with a focus on autonomy and a supportive team environment.
- Why this job: Make a real impact in a fast-growing company and empower homeowners.
- Qualifications: Management experience with P&L responsibility and strong sales background required.
The predicted salary is between 38000 - 38000 £ per year.
Pass the Keys is the UK’s leading full-service short-let and holiday-let management company, simplifying property hosting for homeowners since 2015. Our mission is to empower homeowners by delivering a hassle-free hosting experience while ensuring an exceptional guest stay.
As Territory Manager, you will take ownership of the financial and commercial performance of our Edinburgh territory, driving operational excellence and business growth. You will be responsible for overseeing day-to-day operations, developing strategic sales and marketing initiatives, and leading a high-performing team to ensure outstanding service for our hosts and guests. This is a results-driven role where you will achieve ambitious Key Performance Indicators (KPIs) through a combination of great people management, operational rigour, and an analytical approach. Your performance will be measured by the successful growth of your portfolio.
Key Responsibilities- Market Leadership & Strategic Growth
- Develop and execute a comprehensive growth plan to establish and expand our market presence.
- Own the territory's P&L, with accountability for driving revenue growth and ensuring profitability.
- Lead monthly and quarterly business reviews, reporting on performance and strategic initiatives.
- Recruit, train, and develop a high-performing local team as the market scales.
- Conduct continuous market research and competitor analysis to identify opportunities and inform strategy.
- Sales & Business Development
- Drive the end-to-end sales process to build a robust pipeline and sign new Hosts.
- Attend property viewings, prepare compelling quotes, and meticulously manage all sales activities within our CRM (HubSpot).
- Forge and nurture strategic local partnerships to generate new business and enhance our brand reputation.
- Approve new property listings, ensuring they meet our quality standards and brand guidelines.
- Operations & Host Management
- Deliver an exceptional host and guest experience to maintain high standards of service and satisfaction.
- Implement strategies to foster host loyalty and build strong, lasting relationships.
- Oversee all day-to-day operations, ensuring the seamless functioning of on-the-ground teams and local suppliers.
- Proactively manage host accounts, including resolving failed or missed payments and other financial queries.
- Financial Performance
- NBV vs Previous Year: Year-over-year growth in Net Booking Value.
- Gross Profit NBV %: The gross profit margin achieved on Net Booking Value.
- Growth & Sales
- Net Growth: The net increase in managed properties within the territory.
- Sales Conversion: The percentage of leads successfully converted into new hosts.
- Operational Excellence
- YOY Host Retention: The annual rate at which existing hosts are retained.
- Airbnb Rating & Booking.com Rating: Average guest review scores on major booking platforms.
- Leadership & Performance
- A Player Team: The successful recruitment, development, and retention of a high-performing local team.
- KPI Ranking: The territory's performance ranking against other markets within the company.
Proven experience in a management role with P&L responsibility, such as a General Manager, Operations Manager, or Business Development Manager. Strong background in sales, with a demonstrable track record of meeting and exceeding targets. Exceptional leadership, communication, and negotiation skills, with experience in building and managing teams. Proficiency with CRM software (HubSpot preferred) and the Google Workspace suite. Highly analytical and data-driven, with the ability to solve complex problems effectively. A self-starting, entrepreneurial mindset with the ability to work autonomously in a fast-paced environment. Experience in property management, hospitality, short-term rental, or the real estate industry is beneficial, but not necessary.
The role is predominantly a remote position; however, the successful candidate must be Edinburgh-based to be able to attend property viewings and conduct property checks. At Pass the Keys, we are committed to fostering an environment where success is both achievable and sustainable. We believe in empowering our teams with the tools, support, and knowledge they need to thrive.
Benefits- A Global Vision: Join an ambitious company aspiring to be the global leader in short-let and holiday-let property management.
- A Strong Company Culture: Our four core values—Drive, Evolve, Take Pride, and Together—guide everything we do.
- Autonomy & Independence: We manage by results, not input. No micromanagement—just accountability and impact.
- Professional Growth Opportunities: We encourage responsibility and development, allowing you to expand your skills as much as you can handle.
- Flexible Work Arrangements: We understand the importance of work-life balance and support flexible scheduling where possible.
- Competitive Salary: While there may be places that pay more, we offer competitive wages with strong career progression opportunities.
- Performance-Based Company Bonus: Rewarding outstanding contributions and exceptional business results.
- A Great Team: Work alongside inspiring colleagues in a supportive and collaborative environment.
UK-Specific Benefits:
- 22 days of holiday plus bank holidays, plus an extra day off for your birthday.
- Pension scheme with salary sacrifice, matching contributions up to 7%.
- Enhanced maternity pay—up to 90% of salary for six months.
At Pass the Keys, we offer a dynamic and entrepreneurial environment where you can take full ownership of your region and make a significant impact. You will be part of an innovative and fast-growing company that values leadership, collaboration, and performance. If you’re an ambitious professional with a passion for hospitality, operations, and business growth, we’d love to hear from you!
Salary: Starting at £38,000 guaranteed basic salary, plus uncapped profit share potential.
Territory Manager, Edinburgh employer: Passthekeys
Contact Detail:
Passthekeys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Territory Manager, Edinburgh
✨Tip Number 1
Get to know the company inside out! Research Pass the Keys, their mission, and values. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to territory management. Think about how you would drive growth and manage a team effectively—this is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Pass the Keys family.
We think you need these skills to ace Territory Manager, Edinburgh
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about becoming a Territory Manager with us at Pass the Keys. Share your experiences in hospitality or property management that fuel your passion.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your relevant experience in sales, team leadership, and operational excellence. We love seeing how your skills align with our mission to empower homeowners and deliver exceptional guest experiences.
Be Data-Driven: Since this role is all about achieving KPIs, don’t shy away from showcasing your analytical skills. Include specific examples of how you've used data to drive growth or improve performance in previous roles. We appreciate a numbers-savvy candidate!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Pass the Keys!
How to prepare for a job interview at Passthekeys
✨Know Your Numbers
As a Territory Manager, you'll be responsible for the P&L of your area. Brush up on financial metrics like Net Booking Value and Gross Profit margins. Be ready to discuss how you've driven revenue growth in previous roles and how you plan to do it at Pass the Keys.
✨Showcase Your Sales Savvy
This role is all about sales and business development. Prepare examples of how you've successfully built a sales pipeline and converted leads into clients. Highlight any experience with CRM software, especially HubSpot, as it will show you're ready to hit the ground running.
✨Demonstrate Leadership Skills
You'll need to lead a high-performing team, so come prepared with stories that showcase your leadership style. Discuss how you've recruited, trained, and developed teams in the past, and be ready to explain how you foster a positive team culture.
✨Research the Market
Understanding the local market is crucial. Do some homework on Edinburgh's short-let landscape and be prepared to discuss potential opportunities and challenges. This shows your proactive approach and genuine interest in the role and company.