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- Tasks: Support short-let properties by solving problems and ensuring guest satisfaction.
- Company: Join Pass the Keys, a top UK short-let management company.
- Benefits: Earn £18+ per hour with flexible freelance hours that fit your lifestyle.
- Why this job: Perfect for those seeking variety and immediate start in a dynamic environment.
- Qualifications: Reliability, basic handyman skills, and access to transport are essential.
- Other info: Be part of a friendly team and grow with a fast-paced company.
The predicted salary is between 13 - 16 £ per hour.
Freelance Operations & Housekeeping Associate – London
Flexible Part-Time Work | £18+ per hour
Are you looking for flexible work that fits around your existing commitments? Pass the Keys is seeking a reliable and proactive Freelance Operations Associate to support our growing portfolio of short-let managed properties in London. This role is ideal for someone already working part-time or looking to further supplement their income.
About Us
Pass the Keys is one of the UK’s leading short-let management companies. We help homeowners earn more from platforms like Airbnb and Booking.com by handling everything from marketing to guest support and housekeeping. Our goal? To make short-letting completely hassle-free for property owners and seamless for guests.
Role Overview
As an Operations Associate, you’ll play a hands‑on role in delivering exceptional guest experiences and supporting the day‑to‑day operations of our properties. You’ll be the on‑the‑ground problem solver, fixer and friendly face that keeps everything running smoothly.
Key Responsibilities:
- Fixing small handyman / maintenance jobs
- Delivering guest essentials and equipment to properties as needed
- Assisting guests with check‑in, key exchanges and property access
- Running errands to resolve in‑stay guest requests
- Occasionally performing property cleans and linen changes to a high standard, following the Pass the Keys Cleaning Protocol
- Conducting spot checks and reporting maintenance issues
- Assisting with linen stock management at the local storage unit
- Using the Pass the Keys app to log jobs, upload photos, and report damage or issues
What We’re Looking For
- Flexible availability, throughout the week, including evenings and weekends, with the ability to respond to jobs at short notice
- A reliable and punctual approach as our guests experience depend on a timely approach
- High standards and attention to detail, especially when it comes to cleaning and presentation
- Access to your own transport (car, scooter or bike) to move efficiently around London with supplies
- Own set of basic tools (e.g. screwdriver, hammer, drill, tape measure) for minor maintenance tasks
- Confident using a smartphone and mobile apps for job tracking and communication
- An understanding of short‑let hospitality (e.g. Airbnb) and guest expectations
- A good working knowledge of London’s layout and neighbourhoods
- Ability to work independently, troubleshoot under pressure, and communicate clearly with the City Management Team
- Basic handyman skills are a bonus — and having your own tools is essential for these tasks
What We Offer
- £18 per hour, depending on the task and time of day
- Flexible freelance work that fits around your lifestyle
- Immediate start with ongoing support from a friendly, professional team
- A chance to grow with one of the UK’s fastest‑growing short‑let platforms
Apply Now
If you’re enthusiastic, dependable, and love variety in your day, we’d love to hear from you. Please send your CV and a brief note outlining your availability and why this role is right for you.
Operations Associate - South West London employer: Passthekeys
Contact Detail:
Passthekeys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Associate - South West London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pass the Keys. Understand their values and what they offer. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Operations Associate, especially your handyman skills and ability to handle guest requests.
✨Tip Number 3
Show off your flexibility! Since this role requires availability throughout the week, be ready to discuss your schedule. Highlight how you can respond quickly to jobs and manage your time effectively around other commitments.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Operations Associate - South West London
Some tips for your application 🫡
Show Your Flexibility: Make sure to highlight your flexible availability in your application. We love candidates who can adapt to our dynamic schedule, so let us know when you're free to work!
Be Specific About Your Skills: When you mention your handyman skills or experience with guest services, be specific! We want to see how your unique abilities can help us deliver exceptional guest experiences.
Keep It Professional Yet Friendly: Your CV and cover note should reflect your personality. We appreciate a friendly tone, but remember to keep it professional. Show us why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role with Pass the Keys.
How to prepare for a job interview at Passthekeys
✨Know the Company
Before your interview, take some time to research Pass the Keys. Understand their mission, values, and how they operate in the short-let market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Flexibility
Since this role requires flexible availability, be prepared to discuss your current commitments and how you can fit this job around them. Highlight any previous experiences where you successfully managed multiple responsibilities or adapted to changing schedules.
✨Demonstrate Problem-Solving Skills
As an Operations Associate, you'll need to be a hands-on problem solver. Think of examples from your past where you resolved issues quickly and efficiently. Be ready to share these stories during the interview to illustrate your ability to handle challenges.
✨Familiarise Yourself with the Tools
Since the role involves using the Pass the Keys app for job tracking and communication, make sure you're comfortable with similar mobile apps. If possible, download the app beforehand and explore its features so you can discuss your tech-savviness during the interview.