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- Tasks: Lead and grow our London territory while ensuring exceptional service for hosts and guests.
- Company: Join Pass the Keys, the UK's top short-let management company with a vibrant culture.
- Benefits: Enjoy competitive salary, performance bonuses, flexible work, and professional growth opportunities.
- Why this job: Make a real impact in a fast-growing company and develop your leadership skills.
- Qualifications: Management experience with P&L responsibility and a strong sales background required.
- Other info: Dynamic environment with a focus on autonomy and collaboration.
The predicted salary is between 50000 - 100000 £ per year.
Pass the Keys is the UK's leading full-service short-let and holiday-let management company, simplifying property hosting for homeowners since 2015. Founded by Alexander Lyakhotskiy to address the challenges of short-let management, we have grown into a network of 70+ franchise partners across the UK, Spain, and Northern Ireland. Our mission is to empower homeowners by delivering a hassle-free hosting experience while ensuring an exceptional guest stay.
As Territory Manager, you will take ownership of the financial and commercial performance of our London territory, driving operational excellence and business growth. You will be responsible for overseeing day-to-day operations, developing strategic sales and marketing initiatives, and leading a high-performing team to ensure outstanding service for our hosts and guests. This is a results-driven role where you will achieve ambitious Key Performance Indicators (KPIs) through a combination of great people management, operational rigour, and an analytical approach. Your performance will be measured by the successful growth of your portfolio.
Key Responsibilities- Market Leadership & Strategic Growth
- Develop and execute a comprehensive growth plan to establish and expand our market presence.
- Own the territory's P&L, with accountability for driving revenue growth and ensuring profitability.
- Lead monthly and quarterly business reviews, reporting on performance and strategic initiatives.
- Recruit, train, and develop a high-performing local team as the market scales.
- Conduct continuous market research and competitor analysis to identify opportunities and inform strategy.
- Sales & Business Development
- Drive the end-to-end sales process to build a robust pipeline and sign new Hosts.
- Attend property viewings, prepare compelling quotes, and meticulously manage all sales activities within our CRM (HubSpot).
- Forge and nurture strategic local partnerships to generate new business and enhance our brand reputation.
- Approve new property listings, ensuring they meet our quality standards and brand guidelines.
- Operations & Host Management
- Deliver an exceptional host and guest experience to maintain high standards of service and satisfaction.
- Implement strategies to foster host loyalty and build strong, lasting relationships.
- Oversee all day-to-day operations, ensuring the seamless functioning of on-the-ground teams and local suppliers.
- Proactively manage host accounts, including resolving failed or missed payments and other financial queries.
- Success in the City Manager role is defined by achieving targets across the following key metrics:
- Financial Performance NBV vs Previous Year: Year-over-year growth in Net Booking Value.
- Gross Profit NBV %: The gross profit margin achieved on Net Booking Value.
- Growth & Sales Net Growth: The net increase in managed properties within the territory.
- Sales Conversion: The percentage of leads successfully converted into new hosts.
- Operational Excellence YOY Host Retention: The annual rate at which existing hosts are retained.
- Airbnb Rating & Booking.com Rating: Average guest review scores on major booking platforms.
- Leadership & Performance A Player Team: The successful recruitment, development, and retention of a high-performing local team.
- KPI Ranking: The territory's performance ranking against other markets within the company.
Proven experience in a management role with P&L responsibility, such as a General Manager, Operations Manager, or Business Development Manager. Strong background in sales, with a demonstrable track record of meeting and exceeding targets. Experience in property management, hospitality, short-term rental, or the real estate industry. Exceptional leadership, communication, and negotiation skills, with experience in building and managing teams. Proficiency with CRM software (HubSpot preferred) and the Google Workspace suite. Highly analytical and data-driven, with the ability to solve complex problems effectively. A self-starting, entrepreneurial mindset with the ability to work autonomously in a fast-paced environment.
The role is London-based and will require the successful candidate to work from our Farringdon office 3 days per week. At Pass the Keys, we are committed to fostering an environment where success is both achievable and sustainable. We believe in empowering our teams with the tools, support, and knowledge they need to thrive.
As part of our team, you will benefit from:- A Global Vision: Join an ambitious company aspiring to be the global leader in short-let and holiday-let property management.
- A Strong Company Culture: Our four core values—Drive, Evolve, Take Pride, and Together—guide everything we do.
- Autonomy & Independence: We manage by results, not input. No micromanagement—just accountability and impact.
- Professional Growth Opportunities: We encourage responsibility and development, allowing you to expand your skills as much as you can handle.
- Flexible Work Arrangements: We understand the importance of work-life balance and support flexible scheduling where possible.
- Competitive Salary: While there may be places that pay more, we offer competitive wages with strong career progression opportunities.
- Performance-Based Company Bonus: Rewarding outstanding contributions and exceptional business results.
- A Great Team: Work alongside inspiring colleagues in a supportive and collaborative environment.
- Hybrid Work Model: For London-based employees, we require a minimum of three days in the office—currently Monday, Tuesday, and Thursday. Please note, occasional weekend work may be required to meet operational demand.
- UK-Specific Benefits: 22 days of holiday plus an extra day off for your birthday. Pension scheme with salary sacrifice, matching contributions up to 7%. Enhanced maternity pay—up to 90% of salary for six months.
At Pass the Keys, we offer a dynamic and entrepreneurial environment where you can take full ownership of your region and make a significant impact. You will be part of an innovative and fast-growing company that values leadership, collaboration, and performance. If you're an ambitious professional with a passion for hospitality, operations, and business growth, we'd love to hear from you!
Salary: £50,000 guaranteed basic salary, plus uncapped profit share potential. In the past, this role earned up to £90k. We hope a good candidate would drive the territory performance to earn £100k plus a year.
Territory Manager, London employer: Passthekeys
Contact Detail:
Passthekeys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Territory Manager, London
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even local coffee chats. The more people you know in the property management and hospitality scene, the better your chances of landing that Territory Manager role.
✨Tip Number 2
Show off your analytical skills! Prepare to discuss how you've used data to drive growth in previous roles. Bring examples of how you've tackled challenges with a numbers-driven approach—this will impress potential employers.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your vision for the London territory and how you plan to achieve those ambitious KPIs. A confident presentation can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Pass the Keys team. Don’t miss out on this opportunity!
We think you need these skills to ace Territory Manager, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Territory Manager role. Highlight your experience in property management, sales, and team leadership. We want to see how your skills align with our mission at Pass the Keys!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for hospitality and how you can drive growth in our London territory. Let us know why you're excited about joining our team and what you can bring to the table.
Showcase Your Achievements: When detailing your past roles, focus on your achievements. Use numbers and metrics to demonstrate how you've driven revenue growth or improved team performance. We love data-driven results!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you’ve got!
How to prepare for a job interview at Passthekeys
✨Know Your Numbers
As a Territory Manager, you'll be responsible for the P&L of your area. Brush up on financial metrics and be ready to discuss how you've driven revenue growth in previous roles. Bring specific examples of how you’ve managed budgets or improved profitability.
✨Showcase Your Leadership Skills
This role requires exceptional people management. Prepare to share stories about how you've recruited, trained, and developed high-performing teams. Highlight any strategies you've implemented to foster team loyalty and performance.
✨Understand the Market
Do your homework on the short-let market in London. Be prepared to discuss current trends, competitor analysis, and potential growth opportunities. Showing that you’re informed will demonstrate your commitment to driving strategic growth.
✨Demonstrate Your Sales Acumen
Sales conversion is key in this role. Come equipped with examples of how you've successfully built sales pipelines and converted leads into clients. Discuss your experience with CRM systems like HubSpot and how you've used data to inform your sales strategies.
