At a Glance
- Tasks: Support short-let properties by delivering essentials, assisting guests, and performing maintenance tasks.
- Company: Join Pass the Keys, a top UK short-let management company.
- Benefits: Earn £18+ per hour with flexible freelance hours that fit your lifestyle.
- Other info: Immediate start with ongoing support from a friendly team.
- Why this job: Enjoy variety in your day while making guest experiences exceptional.
- Qualifications: Reliability, attention to detail, and basic handyman skills are a plus.
The predicted salary is between 18 - 18 £ per hour.
Freelance Operations & Housekeeping Associate – London
Flexible Part-Time Work | £18+ per hour
Are you looking for flexible work that fits around your existing commitments? Pass the Keys is seeking a reliable and proactive Freelance Operations Associate to support our growing portfolio of short-let managed properties in London. This role is ideal for someone already working part-time or looking to further supplement their income.
About Us
Pass the Keys is one of the UK’s leading short-let management companies. We help homeowners earn more from platforms like Airbnb and Booking.com by handling everything from marketing to guest support and housekeeping. Our goal? To make short-letting completely hassle-free for property owners and seamless for guests.
Role Overview
As an Operations Associate, you’ll play a hands-on role in delivering exceptional guest experiences and supporting the day-to-day operations of our properties. You’ll be the on-the-ground problem solver, fixer and friendly face that keeps everything running smoothly.
Key Responsibilities:
- Fixing small handyman / maintenance jobs
- Delivering guest essentials and equipment to properties as needed
- Assisting guests with check-in, key exchanges and property access
- Running errands to resolve in-stay guest requests
- Occasionally performing property cleans and linen changes to a high standard, following the Pass the Keys Cleaning Protocol
- Conducting spot checks and reporting maintenance issues
- Assisting with linen stock management at the local storage unit
- Using the Pass the Keys app to log jobs, upload photos, and report damage or issues
What We’re Looking For
- Flexible availability, throughout the week, including evenings and weekends, with the ability to respond to jobs at short notice
- A reliable and punctual approach as our guests experience depend on a timely approach
- High standards and attention to detail, especially when it comes to cleaning and presentation
- Access to your own transport (car, scooter or bike) to move efficiently around London with supplies
- Own set of basic tools (e.g. screwdriver, hammer, drill, tape measure) for minor maintenance tasks
- Confident using a smartphone and mobile apps for job tracking and communication
- An understanding of short-let hospitality (e.g. Airbnb) and guest expectations
- A good working knowledge of London’s layout and neighbourhoods
- Ability to work independently, troubleshoot under pressure, and communicate clearly with the City Management Team
- Basic handyman skills are a bonus — and having your own tools is essential for these tasks
What We Offer
- £18 per hour, depending on the task and time of day
- Flexible freelance work that fits around your lifestyle
- Immediate start with ongoing support from a friendly, professional team
- A chance to grow with one of the UK’s fastest-growing short-let platforms
If you’re enthusiastic, dependable, and love variety in your day, we’d love to hear from you. Please send your CV and a brief note outlining your availability and why this role is right for you.
Operations Associate - South West London employer: Passthekeys
Pass the Keys is an excellent employer for those seeking flexible, part-time work in South West London. With competitive pay starting at £18 per hour and a supportive team environment, employees can enjoy a dynamic role that allows for personal growth and development within one of the UK's fastest-growing short-let management companies. The company fosters a culture of reliability and high standards, making it an ideal place for individuals who value both independence and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Associate - South West London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pass the Keys. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Operations Associate, especially your handyman skills and attention to detail.
✨Tip Number 3
Show off your flexibility! Since this role requires availability throughout the week, be ready to discuss your schedule and how you can adapt to meet the needs of the job. Highlight any previous experience where you’ve had to be flexible.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Operations Associate - South West London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Operations Associate role. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your handyman skills or any customer service experience!
Craft a Personal Note:When you send in your application, include a brief note about your availability and why you think this role is perfect for you. We love hearing your personal touch and what makes you excited about joining our team!
Show Off Your Flexibility:Since this role requires flexible availability, make sure to mention when you can work. We appreciate candidates who can jump in at short notice, so let us know your schedule and how you can fit into our operations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Passthekeys
✨Know the Company Inside Out
Before your interview, take some time to research Pass the Keys. Understand their mission, values, and how they operate in the short-let market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Flexibility
Since this role requires flexible availability, be prepared to discuss your schedule openly. Highlight any previous experiences where you successfully managed multiple commitments or adapted to changing circumstances. This will demonstrate that you can handle the demands of the job.
✨Demonstrate Problem-Solving Skills
As an Operations Associate, you'll need to think on your feet. Prepare examples from your past where you've resolved issues quickly and efficiently. Whether it’s fixing a maintenance problem or handling a guest request, showing your proactive approach will impress the interviewers.
✨Familiarise Yourself with Basic Tools
Since having your own tools is essential for minor maintenance tasks, make sure you’re comfortable discussing your handyman skills. If you have experience using basic tools, mention specific tasks you've completed. This will reassure them that you're ready to tackle the hands-on aspects of the role.
