Freelance Operations Associate - York

Freelance Operations & Housekeeping Associate – York

Flexible Part-Time Work

Are you looking for flexible work that fits around your existing commitments?

About Us

Pass the Keys is one of the UK’s leading short-let management companies. We help homeowners earn more from platforms like Airbnb and Booking.com by handling everything from marketing to guest support and housekeeping. Our goal? To make short-letting completely hassle-free for property owners and seamless for guests.

Role Overview

As an Operations Associate, you’ll play a hands-on role in delivering exceptional guest experiences and supporting the day-to-day operations of our York properties. You’ll be the on-the-ground problem solver, fixer and friendly face that keeps everything running smoothly.

Key Responsibilities:

• Delivering guest essentials and equipment to properties as needed.
• Assisting guests with check-in, key exchanges and property access.
• Running errands to resolve in-stay guest requests.
• Occasionally performing property cleans and linen changes to a high standard, following the Pass the Keys Cleaning Protocol.
• Conducting spot checks and reporting maintenance issues.
• Assisting with linen stock management at the local storage unit.
• Using the Pass the Keys app to log jobs, upload photos, and report damage or issues.

What We’re Looking For

• Flexible availability, throughout the week, including evenings and weekends, with the ability to respond to jobs at short notice.
• A reliable and punctual approach as our guests experience depend on a timely approach.
• High standards and attention to detail, especially when it comes to cleaning and presentation.
• Access to your own transport (car, scooter or bike) to move efficiently around York with supplies.
• Confident using a smartphone and mobile apps for job tracking and communication.
• An understanding of short-let hospitality (e.g. Airbnb) and guest expectations.
• A good working knowledge of York.
• Ability to work independently, troubleshoot under pressure, and communicate clearly with the Territory Management Team.
• Basic handyman skills are a bonus — and having your own tools is essential for these tasks.

Salary: £14.00 – £16.00 /hour (depending on experience)