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- Tasks: Join our Client Success team to help clients thrive using our innovative platform.
- Company: Passle is a fast-growing Enterprise SaaS company revolutionising sales and marketing through expert content.
- Benefits: Enjoy remote work flexibility, competitive pay, and mentorship from industry leaders.
- Why this job: Gain hands-on experience in a dynamic tech environment while studying, with opportunities for growth.
- Qualifications: Final year students from any degree, eager to learn and collaborate effectively.
- Other info: Diversity and inclusion are core values; we welcome applicants from all backgrounds.
Duration - 9 month internship (with possibility of extension)
Hours - Average 6 hours per week
Pay - £12.50 per hour
Location - UK based / Remote (will need to come to Oxford HQ for onboarding & training)
Here at Passle, we are looking for x2 curious and intelligent students who want to accelerate their career by joining our Client Success team as an intern (paid). The role is an exciting opportunity to get experience in a fast growing technology business alongside studying. You’ll have the opportunity to get to know our product and our clients as well as how we go about promoting Passle and finding new business.
What does the role involve and what could you be doing?
The role of our Client Success team is to make our clients more successful by using our product. In this role you'll get insight into how our team does this by working alongside them. Your role will focus around working with our Client Success Team in launching new clients. It will involve the below and more:
- Lead Passle’s client reporting - collecting data for client feedback and developing bespoke materials for clients to understand how they are driving value from Passle and identifying where they can improve
- Responsible for setting up and creating users’ Passle profiles - you will build an understanding of what is important to experts when building their profiles online
- Assist with scaling client best practice and driving adoption of the platform - work to identify opportunities to engage with clients on underutilised functionality, for example Passle App installations
- Work with the wider Client Success team to ensure client records are up to date, gaining valuable insight into the commercial and client relationship management process
- Engage with various teams across the broader organisation, including Sales and Development, to gain a comprehensive understanding of overall business operations and the role of client success within the company.
What skills do you need?
We’ll teach you all about how to do the job here, so it’s more important you come with some core strengths, behaviours and skills that you’ve gained from university or through a part-time job alongside studying. Here are some things that we’ll be looking for evidence of:
- Final year of studying for degree (all degree subjects welcome)
- Hunger to learn and willingness to work hard
- Creativity and ability to see a problem from someone else’s perspective
- Self-starter attitude and confidence to share your thoughts/suggestions with the team
- Detail oriented and analytical – able to use data to analyse and fix problems
- Team player
- Communication skills – able to engage in effective conversations with clients and build strong professional relationships
- Evidence that you’ll always go the extra mile
- A problem-solver who thinks outside the box
- Time Management - Strong ability to meet deadlines, aligning with team and client expectations.
What’s in it for me and how will Passle help me to succeed?
- You’ll receive full training and induction
- Learn to use industry-standard software
- Your manager will mentor you closely
- Opportunity to learn from experienced and successful colleagues and leaders
- Opportunity to work across our UK and US business. Gaining experience of working with teams and clients across both environments.
About Us
At Passle, we believe in embracing diversity in all its forms and fostering an inclusive environment for all people to do their best work with us. We are an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, neurodiversity status or disability status. Diversity and inclusion are a priority for us, so we need to attract the best talent and create an environment that supports and includes them.
Interested in applying? Send your CV and a short paragraph about why you think you’d be a great fit for the role to sarahm@passle.net
Client Success Intern employer: Passle
Contact Detail:
Passle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Intern
✨Tip Number 1
Familiarise yourself with Passle's platform and its features. Understanding how the product works will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former interns at Passle. They can provide valuable insights into the company culture and the expectations of the Client Success team, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your problem-solving skills and provide examples from your studies or previous jobs. The ability to think creatively and analytically is crucial for this role, so be ready to showcase these strengths.
✨Tip Number 4
Demonstrate your communication skills by engaging with Passle on social media or through their blog. Commenting thoughtfully on their posts can show your enthusiasm and help you stand out as a candidate.
We think you need these skills to ace Client Success Intern
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experiences and skills that align with the Client Success Intern role. Focus on any customer service, analytical, or teamwork experiences you've had, as these are crucial for this position.
Craft a Compelling Paragraph: In your short paragraph, clearly express why you are interested in the role and how your background makes you a great fit. Mention specific skills or experiences that relate to the responsibilities outlined in the job description.
Showcase Your Curiosity: Demonstrate your eagerness to learn and grow within the role. You can mention any relevant coursework or projects that show your proactive approach to learning and problem-solving.
Proofread Your Application: Before sending your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail, which is an important quality for the Client Success team.
How to prepare for a job interview at Passle
✨Show Your Curiosity
Demonstrate your eagerness to learn about Passle and the Client Success role. Prepare thoughtful questions about the company, its products, and how the team operates. This shows that you're genuinely interested in the position and ready to engage.
✨Highlight Relevant Skills
Make sure to emphasise your communication skills, problem-solving abilities, and attention to detail. Use specific examples from your studies or previous jobs to illustrate how you've successfully used these skills in real situations.
✨Be a Team Player
Passle values collaboration, so be prepared to discuss your experiences working in teams. Share examples of how you contributed to group projects and how you handle differing opinions to achieve a common goal.
✨Demonstrate Analytical Thinking
Since the role involves data collection and analysis, be ready to talk about any experience you have with data-driven decision-making. Discuss how you've used data to solve problems or improve processes in past roles or academic projects.
