Client Success Consultant – Hybrid, UK
Client Success Consultant – Hybrid, UK

Client Success Consultant – Hybrid, UK

London Full-Time 28800 - 43200 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Engage with clients to maximise their use of our content marketing platform.
  • Company: Join Passle, a fast-growing SaaS company transforming professional services marketing.
  • Benefits: Enjoy remote work options, competitive salary, share options, and 25 days holiday.
  • Why this job: Be part of a dynamic team influencing client success and business growth.
  • Qualifications: Recent graduates or those with under 18 months experience are welcome to apply.
  • Other info: Diversity and inclusion are at the heart of our company culture.

The predicted salary is between 28800 - 43200 £ per year.

Level: Graduate Level

Position: Full time – Permanent

Location: United Kingdom – Hybrid working

Reporting to: CS Team Lead for EMEA

Closing date for applications: Wednesday 15th January 2025

Who are Passle?

Passle is a rapidly growing enterprise SaaS company, offering a marketing-leading content marketing platform for global professional service firms which puts experts at the heart of the sales and marketing processes, enabling them to easily produce content and build relationships which drive growth. Our clients include some of the world’s largest and most prestigious law and professional services firms including Deloitte, A&O Shearman, DLA Piper, Linklaters, and Freshfields.

What does the role involve and what could you be doing?

You will be responsible for working closely with your clients to demonstrate how to get the most out of our product to benefit them as an organisation. Using a consultative and high touch approach, you will guide clients through the user journey, advising on best practice, lead on post-implementation engagement, ensuring strategic and operational integration, value and ultimately retention to help in the continued growth of Passle’s client base. You will deliver in-depth training and offer valuable insights to help them maximise their use of Passle.

Your responsibilities shall include:

  • Consult and train clients, virtually and face to face, to ensure they understand the value and are confident in using all aspects of the software and implementing it across the organisation
  • Manage client accounts and deliver exceptional service to clients
  • Ensure our clients success by helping them get the most out of the product
  • Be a brand ambassador for Passle and help shape the business and tech
  • Attend various networking events to engage with industry leaders, clients, and stakeholders
  • Prepare regular feedback for clients on their progress with Passle, making recommendations where improvements can be made
  • Gather and analyse data insights and present feedback to the clients in an engaging and inspiring way
  • Advise, articulate, and present about Passle’s products and services
  • Work closely with internal teams across wider Passle business to ensure clients have the tools they need to maximise their return on investment
  • Work closely with clients to ensure Passle is built into their firms’ long-term strategy
  • Liaise with technical team to manage clients’ technical queries
  • Work with sales to discover new opportunities to expand/renew existing accounts

Who are we looking for?

We are looking to hire someone into this role who can demonstrate good commercial acumen and someone who comes with some prior Client/Customer service experience. The right person needs to demonstrate an interest in who we are and what we do. They must also really want to join a fast-paced, rapidly growing SaaS business and want to be an integral part in its continued success and business expansion. Alongside this, there are several other core skills, strengths and behaviours that would greatly benefit this role:

  • Recent graduate, or someone who has less than 18 months work experience
  • Innovative mindset and interest in the Tech world
  • Strong communication skills
  • Consultative approach
  • A natural relationship builder
  • Detail orientated and analytical mindset
  • A stickler for process
  • Problem solver
  • Ambition and keen for progression
  • Self-starter attitude

What’s in it for me and how will Passle help me to succeed?

We are extremely focused on helping and supporting our employees to develop and succeed. The successful incumbent will be working with real client challenges from day one, facing off to some high-profile names in the world of professional services. There are real opportunities for this person to come in and become a big influence in the continued success of Passle. In return for the hard work and dedication, Passle offers a generous package included competitive market rate salary along with the following:

  • Company share options
  • 25 days holiday + bank holidays
  • Pension contributions
  • New laptop & WFH set up

About Us

At Passle, we believe in embracing diversity in all its forms and fostering an inclusive environment for all people to do their best work with us. We are an equal opportunity employer.

Interested in applying?

If you are interested in applying, please make sure you have submitted your resume by the 15th in order to be considered for the role. Email Sarah on sarahm@passle.net

What does our interview process look like?

  1. 1st stage – 30 minute pre-screening with Head of People & Talent
  2. 2nd stage – 45 minute competency based interview with CS Team Lead
  3. 3rd stage – 1hr interview (with presentation) with Head of Client Success & Passle Co-Founder

Client Success Consultant – Hybrid, UK employer: Passle Limited

Passle is an exceptional employer that prioritises employee growth and development within a dynamic and inclusive work culture. As a Client Success Consultant, you will have the opportunity to engage with prestigious clients from day one, receive comprehensive training, and benefit from a generous package including share options and flexible working arrangements. Join us in a fast-paced environment where your contributions directly impact our continued success and expansion.
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Contact Detail:

Passle Limited Recruiting Team

sarahm@passle.net

StudySmarter Expert Advice 🤫

We think this is how you could land Client Success Consultant – Hybrid, UK

Tip Number 1

Familiarise yourself with Passle's platform and its features. Understanding the product inside out will not only help you during the interview but also demonstrate your genuine interest in the role and the company.

Tip Number 2

Network with current or former employees of Passle on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your interviews.

Tip Number 3

Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully resolved issues or improved client satisfaction, as this aligns closely with the responsibilities of a Client Success Consultant.

Tip Number 4

Showcase your problem-solving skills by preparing a case study or example of how you approached a challenging situation in a previous role. This will highlight your analytical mindset and ability to think critically, which are key traits for this position.

We think you need these skills to ace Client Success Consultant – Hybrid, UK

Strong Communication Skills
Client Relationship Management
Consultative Approach
Analytical Mindset
Detail-Oriented
Problem-Solving Skills
Commercial Acumen
Technical Aptitude
Training and Presentation Skills
Self-Starter Attitude
Ambition and Drive for Progression
Networking Skills
Data Analysis and Insights Presentation
Adaptability in a Fast-Paced Environment

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience, especially any client or customer service roles. Emphasise skills like communication, problem-solving, and your innovative mindset, as these are key for the Client Success Consultant role.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Passle and the SaaS industry. Mention specific reasons why you want to work with them and how your background aligns with their mission of helping clients succeed.

Showcase Your Skills: Use examples from your past experiences to demonstrate your consultative approach and relationship-building skills. Highlight any instances where you've successfully trained or supported clients, as this will resonate with the role's responsibilities.

Prepare for Interviews: Research Passle thoroughly and be ready to discuss how you can contribute to their success. Prepare to articulate your understanding of their products and services, and think about how you would approach client training and engagement.

How to prepare for a job interview at Passle Limited

Research Passle Thoroughly

Before your interview, make sure to dive deep into understanding Passle's products and services. Familiarise yourself with their client base and the challenges they face in the professional services sector. This knowledge will help you articulate how you can contribute to their success.

Demonstrate Your Consultative Skills

Since the role involves a consultative approach, be prepared to showcase your ability to build relationships and provide tailored solutions. Think of examples from your past experiences where you've successfully guided clients or peers through challenges.

Prepare for Competency Questions

Expect competency-based questions during the interview process. Prepare specific examples that highlight your problem-solving skills, attention to detail, and ability to work under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses.

Show Enthusiasm for the Tech Industry

Passle is looking for someone with an innovative mindset and a genuine interest in technology. Be ready to discuss recent trends in the tech world and how they relate to client success. Your passion for the industry will set you apart from other candidates.

Client Success Consultant – Hybrid, UK
Passle Limited
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