Client Success Consultant – Hybrid, UK

Level: Graduate Level
Position: Full time – Permanent
Location: United Kingdom – Hybrid working
Reporting to: CS Team Lead for EMEA
Closing date for applications: Wednesday 15th January 2025

Who are Passle?

Passle is a rapidly growing enterprise SaaS company, offering a marketing-leading content marketing platform for global professional service firms which puts experts at the heart of the sales and marketing processes, enabling them to easily produce content and build relationships which drive growth. Our clients include some of the world’s largest and most prestigious law and professional services firms including Deloitte, A&O Shearman, DLA Piper, Linklaters, and Freshfields.

What does the role involve and what could you be doing?

You will be responsible for working closely with your clients to demonstrate how to get the most out of our product to benefit them as an organisation. Using a consultative and high touch approach, you will guide clients through the user journey, advising on best practice, lead on post-implementation engagement, ensuring strategic and operational integration, value and ultimately retention to help in the continued growth of Passle’s client base. You will deliver in-depth training and offer valuable insights to help them maximise their use of Passle.

Your responsibilities shall include:

• Consult and train clients, virtually and face to face, to ensure they understand the value and are confident in using all aspects of the software and implementing it across the organisation
• Manage client accounts and deliver exceptional service to clients
• Ensure our clients success by helping them get the most out of the product
• Be a brand ambassador for Passle and help shape the business and tech
• Attend various networking events to engage with industry leaders, clients, and stakeholders
• Prepare regular feedback for clients on their progress with Passle, making recommendations where improvements can be made
• Gather and analyse data insights and present feedback to the clients in an engaging and inspiring way
• Advise, articulate, and present about Passle’s products and services
• Work closely with internal teams across wider Passle business to ensure clients have the tools they need to maximise their return on investment
• Work closely with clients to ensure Passle is built into their firms’ long-term strategy
• Liaise with technical team to manage clients’ technical queries
• Work with sales to discover new opportunities to expand/renew existing accounts

Who are we looking for

We are looking to hire someone into this role who can demonstrate good commercial acumen and someone who comes with some prior Client/Customer service experience. The right person needs to demonstrate an interest in who we are and what we do. They must also really want to join a fast-paced, rapidly growing SaaS business and want to be an integral part in its continued success and business expansion.

Alongside this, there are several other core skills, strengths and behaviours that would greatly benefit this role:

• Recent graduate, or someone who has less than 18 months work experience
• Innovative mindset and interest in the Tech world
• Strong communication skills
• Consultative approach
• A natural relationship builder
• Detail orientated and analytical mindset
• A stickler for process
• Problem solver
• Ambition and keen for progression
• Self-starter attitude

What’s in it for me and how will Passle help me to succeed?

We are extremely focused on helping and supporting our employees to develop and succeed. The successful incumbent will be working with real client challenges from day one, facing off to some high-profile names in the world of professional services. There are real opportunities for this person to come in and become a big influence in the continued success of Passle.

In return for the hard work and dedication, Passle offers a generous package included competitive market rate salary along with the following:

• Company share options
• 25 days holiday + bank holidays
• Pension contributions
• New laptop & WFH set up

About Us

At Passle, we believe in embracing diversity in all its forms and fostering an inclusive environment for all people to do their best work with us. We are an equal opportunity employer.

Interested in applying?

If you are interested in applying, please make sure you have submitted your resume by the 15th in order to be considered for the role. Email Sarah on sarahm@passle.net

What does our interview process look like?

1st stage – 30 minute pre-screening with Head of People & Talent
2nd stage – 45 minute competency based interview with CS Team Lead
3rd stage – 1hr interview (with presentation) with Head of Client Success & Passle Co-Founder

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