ICT Support Engineer

Job Location: Newbury

Salary: Competitive

Contract type: Permanent

Posting End Date: 31/10/2025

Company Overview

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.

Purpose of this role

To provide in person and remote IT technical assistance to Passiv, meeting the needs of our organisation with energy and passion. This role involves supporting both Microsoft Windows and Linux Mint laptops, managing the corporate network, and administering a suite of Cloud services and SaaS subscriptions.

Key Responsibilities

• Desktop Support: Provide first and second line support for hardware and software issues on Windows and Linux environments.
• User Management: Work with recruiting managers and HR to provide a seamless onboarding experience, including account creation, permissions management, and equipment provisioning.
• Network Administration: Monitor and maintain the corporate network, troubleshooting connectivity issues, and ensuring network security.
• Cloud & SaaS Support: Administer and support our various cloud and SaaS subscriptions, managing user access and resolving service‑related issues, with a strong focus on Google Workspace and AWS.
• Troubleshooting: Diagnose and resolve technical problems across a range of applications (both internally hosted and cloud based), systems and devices.
• Documentation: Maintain accurate documentation of IT systems, processes and support procedures in Confluence; ensure all tasks are recorded and prioritised in Jira.
• Asset Management: Track and manage IT assets, including hardware and software licences.
• Change Management: Ensure both corporate and production environments are managed and all service‑affecting changes are tested and approved by the responsible manager.
• Procurement: Work closely with the IT and DevOps Manager and preferred suppliers to manage hardware and software lifecycles.
• Other duties as required by the IT team and Development Director.

Qualifications

• Degree Level Qualification in Computer Networking or related discipline.
• Demonstrable experience working in and supporting a fast paced corporate environment.

Experience / Knowledge

• Extensive experience in desktop support and corporate IT systems.
• Linux installation and management of end‑user devices.
• Microsoft Active Directory Management.
• Microsoft Windows 11 installation and desktop support, experience supporting Microsoft Office (Word, Excel, Outlook).
• Google Workspace administration (Users, Groups, Email Routing, Drive, Chrome policies, Billing).
• Mobile Device Management.
• Atlassian Administration (Jira, Confluence).
• Provide IT support for companywide events including audio, streaming and recording.

Abilities / Skills

• An interest in technology and an active, hands‑on approach.
• Confidence in corporate IT needs.
• Great interpersonal skills; an ability to communicate with people throughout Passiv and BUUK.
• A highly‑motivated self‑starter, able to manage time effectively while paying close attention to detail.
• A fast learner and an active problem solver.
• Be able to cope well under pressure and resolve issues at short notice.
• Awareness to ensure company IT hardware is managed, maintained and secure.

Desirable

• AWS qualification: Cloud Practitioner / CloudOps Engineer or similar.
• Support based Microsoft technologies accreditation.
• Azure / Office365 administration.
• AWS.
• Google Cloud.
• Knowledge of networking including firewalls (preferably Cisco) and switches.
• Knowledge of DHCP / DNS.
• An understanding of virtualisation technologies either VMware / Proxmox / Hyper‑V / KVM.
• A strong desire to automate processes, update documentation and continuously improve processes, and a keen interest in best‑practice system operations.

What Can You Expect From Us

• Cost of living annual pay review.
• Company pension contributions up to 4% if employees contribute 5%.
• 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
• Enhanced maternity, paternity and adoption pay.
• Referral payment of £1000 (net of tax) for successful employee referrals.
• Hybrid working for eligible roles.
• Development opportunities to reach your career aspirations.
• BUUK has an award‑winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day.

We are proud to be an equal opportunity employer. We respect each other and advocate for equity, diversity and inclusion in all we do. Research shows that women and people from different under‑represented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.