At a Glance
- Tasks: Provide top-notch technical support for enterprise software and enhance customer experiences.
- Company: Join Moody's, a global leader in risk assessment and AI innovation.
- Benefits: Inclusive culture, competitive salary, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and ethical AI use.
- Why this job: Be part of a team that transforms risk into opportunity using cutting-edge technology.
- Qualifications: Experience in software support, strong problem-solving skills, and knowledge of AI tools.
The predicted salary is between 40000 - 50000 £ per year.
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills And Competencies- Proven experience supporting enterprise software applications in a customer‑facing environment
- Strong troubleshooting, analytical, and problem‑solving skills, with the ability to assess business impact and prioritise effectively
- Working knowledge of cloud‑based SaaS technologies, REST APIs, SQL, and familiarity with monitoring and data visualisation tools (e.g., Kibana); experience with authentication frameworks such as SSO is advantageous
- Excellent communication skills, with the ability to clearly convey technical information to both technical and non‑technical stakeholders
- Ability to independently manage multiple customer inquiries while collaborating effectively across global, cross‑functional teams; industry exposure to insurance, reinsurance, or financial services is beneficial
- Demonstrated proficiency in artificial intelligence concepts, with hands‑on experience using AI tools to streamline workflows and enhance operational efficiency
- Proven ability to apply AI‑enabled capabilities to support analysis, issue resolution, and decision‑making, alongside a growing awareness of AI risk management and responsible, ethical AI use
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or another relevant STEM‑related discipline
- This role is responsible for delivering high‑quality technical support and implementation assistance for Moody’s Insurance enterprise software solutions, while embedding AI‑enabled ways of working to improve service quality and customer outcomes.
- Provide high‑quality technical support and implementation assistance for enterprise software solutions, ensuring an excellent customer experience
- Deliver technical support and implementation guidance across the Moody’s Insurance product suite in line with established processes and best practices
- Manage customer inquiries and technical issues of moderate complexity through to resolution, escalating where appropriate and maintaining timely, clear communications
- Investigate and troubleshoot software, infrastructure, and integration‑related issues using logs, databases, APIs, diagnostic, and monitoring tools
- Leverage AI‑enabled tools and agentic AI capabilities to support troubleshooting, pattern identification, and knowledge retrieval, improving speed and consistency of issue resolution
- Collaborate closely with Product, Engineering, Cloud Operations, and Customer Success teams to resolve customer issues and continuously improve service delivery
Software Support Engineer employer: PassFort
At PassFort, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous learning opportunities and the chance to make a meaningful impact in the healthcare sector, particularly in our vibrant location that thrives on community engagement and support for NHS initiatives.
