Senior Product Analyst

Accurx is where conversations happen with and about patients. For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. We’re changing that by building a single, system-wide platform that connects everyone through communication.

What started as a way for GPs to text a patient has now evolved into an all-in-one digital toolkit used by 98% of GP practices. Our platform now powers Total Triage to manage patient demand, and Self-Book, which lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe, our AI-powered note-taker that drafts medical notes in real-time.

The team has a massive vision and even more ideas, but right now, our ambitions are outstripping our capacity. We’re looking for a Senior Product Analyst who is ready to be a foundational force in our data function - not just reporting on what happened, but identifying what needs to happen next.

At Accurx, we don't just wait for a roadmap to be handed down; we expect you to help shape it. As a Senior, you’ll be a strategic partner to your pod leads, proactively hunting for the insights that will define our next move. You’ll be expected to challenge our assumptions, lead high-stakes projects from end-to-end, and act as a mentor to those around you. This is a role for a high-agency critical thinker who is energised by the "blank canvas" of a growing function and has the drive to turn raw data into a better reality for millions of patients.

Challenges you’ll solve:

• You will translate product vision into measurable strategy by partnering deeply with Pod Leads to define what success looks like and ensuring every initiative is backed by a robust measurement framework.
• You will lead our experimentation initiatives by independently proposing and running A/B tests - or other rigorous methodologies - to validate product hypotheses and influence our direction.
• You will interrogate user behaviour to find the "why" by leading end-to-end analytical projects that look past the surface to find the underlying drivers of engagement and retention.
• You will build the engine for self-service insights by creating the dashboards and mental models that ensure your pod has high-quality data at their fingertips to move fast.

You should apply if:

• You are a strategic investigator who identifies trends and bottlenecks before they are raised as tickets, effectively using data to tell us what we should be doing next.
• You have a proven track record of influencing product through strong "Product Thinking," with deep expertise in conversion funnels, activation, retention, and cohort analysis.
• You are an independent project leader who can take a vague business question and turn it into a structured, technical investigation without needing a map.
• You have a high-level technical toolkit, with mastery of SQL and the ability to use Python.
• You are a mentor and a multiplier, excited to share your knowledge, elevate the technical bar of the team, and help others communicate their findings more clearly.
• You are a power user of product analytics tools like Mixpanel or Amplitude, capable of setting the standard for how we track and visualise user behaviour across the platform.

What’s in it for me?

You'll be joining an established but fast-growing Tech for Good movement, where we're led by our Principles and our mission to fix healthcare communication.

£60,000 - £80,000 salary + share options up to £31,500. Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life. Flexible working: We are an office-first culture and ask that you’re in our (dog-friendly) Shoreditch office 3 days a week, with core hours of 10am - 4pm. Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year. Family matters: We offer enhanced parental leave, fertility support and parental loss support. We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!