At a Glance
- Tasks: Drive customer success and engagement throughout the customer lifecycle.
- Company: Join Moody's, a global leader in risk assessment and innovative solutions.
- Benefits: Inclusive culture, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team focused on customer-centric strategies and continuous improvement.
- Why this job: Make a real impact by helping clients navigate uncertainty with confidence.
- Qualifications: 5+ years in customer success or related fields; strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies- 5+ years of professional experience in customer success, account management, pre‑sales or customer support roles
- Ability to work both independently and within a team environment, with high attention to detail
- Excellent verbal/written communication and presentation skills
- Experience in creating and leading scalable client‑focused communications or campaigns preferred
- Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, supplier and credit risk use cases preferred
- Ability to travel as needed (up to 25% of the time)
- Undergraduate/first‑level degree (e.g., Bachelor’s degree) required, preferably with coursework in business, economics, finance, marketing or related fields.
- Be accountable for your customer’s overarching success throughout the customer lifecycle, including customer adoption, account health, and retention at scale
- Act as the trusted advisor, sharing industry best practices and resources, such as training, user events, webinars, product releases, and more
- Lead many engagements including hosting webinar‑style training and empowering customers at scale through sharing helpful and relevant resources
- Build cross‑functional partnerships by contributing your customer‑centric perspective to internal continuous improvement initiatives driving efficiency and effectiveness
- Organise and lead customer engagements including onboarding, kickoff, status calls, and strategic sessions
- Collaborate with team members to create and maintain training resources for end users
- Monitor and analyse customer’s usage of our product
- Present utilisation information to clients with recommendations to optimise their results
- Identify and track opportunities and risks within assigned customer base
- Maintain strong product knowledge for training, usage and client satisfaction
- Help to upskill colleagues through product training and “lunch and learn” style engagements
- Coordinate customer‑facing initiatives with other KYC and Data Apps teams (i.e., connect marketing with users for testimonials, connect product development with beta testers, etc.)
Our Customer Engagement team is responsible for driving purposeful and value‑based interactions with our clients to maximise retention, satisfaction, and loyalty. By joining our team, you will be part of exciting work in developing deep customer relationships, bringing the voice of the customer to the center of our business strategies, and identifying new opportunities for expansion. We strive to be an industry‑leading organisation with a strong focus on customer centricity and collaboration.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Senior Customer Success Management Associate in Salford employer: PassFort
At Moody's, we pride ourselves on fostering an inclusive and innovative work environment where every employee is empowered to contribute their unique perspectives. As a global leader in risk assessment, we offer exceptional growth opportunities through continuous learning and collaboration, ensuring that our team members thrive both personally and professionally. Located in a vibrant city, our culture emphasises trust, integrity, and a commitment to customer success, making Moody's an outstanding employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Management Associate in Salford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Moody's on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Moody's values and how they align with your own. Think of examples from your past experiences that showcase your ability to invest in relationships and lead with curiosity.
✨Tip Number 3
Showcase your customer success skills during interviews. Be ready to discuss specific strategies you've used to enhance customer satisfaction and retention. This is your chance to shine!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Moody's team.
We think you need these skills to ace Senior Customer Success Management Associate in Salford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about customer success and how you can contribute to our mission at Moody's.
Tailor Your Experience:Make sure to highlight your relevant experience in customer success or account management. We love seeing how your background aligns with the responsibilities of the role, so don’t hold back on those details!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your qualifications and ideas. Remember, clarity is key!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity at Moody's.
How to prepare for a job interview at PassFort
✨Know Your Customer Success Stuff
Make sure you brush up on your customer success knowledge. Understand the key metrics that drive customer satisfaction and retention, and be ready to discuss how you've successfully managed client relationships in the past. This will show that you can hit the ground running!
✨Showcase Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with clients or led training sessions. This will demonstrate your ability to engage and empower customers.
✨Demonstrate Your Curiosity
Moody's values curiosity, so come prepared with questions about their products and services. Show that you're eager to learn and understand their business better. This not only reflects your interest but also aligns with their company culture.
✨Highlight Your Teamwork Experience
This role requires collaboration across teams, so be ready to share examples of how you've worked effectively in a team environment. Discuss any cross-functional projects you've been involved in and how you contributed to achieving common goals.
