At a Glance
- Tasks: Drive operational excellence in Insurance, ensuring timely product delivery and high-quality data management.
- Company: Join Moody's, a global leader in risk assessment and AI innovation.
- Benefits: Inclusive culture, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team that values innovation and collaboration.
- Why this job: Make a real impact by optimising operations and leveraging AI to enhance efficiency.
- Qualifications: Experience in operations or business roles, strong analytical skills, and a passion for improvement.
The predicted salary is between 45000 - 55000 £ per year.
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
Skills And Competencies
- Proven experience in a senior operational, business operations, or enterprise systems role, with end‑to‑end accountability for operational delivery and outcomes.
- Strong understanding of product operations, including sales order fulfilment, client entitlement management, delivery assurance, and revenue recognition processes.
- Demonstrated ability to lead and improve BAU operations at scale, balancing day‑to‑day execution with operational risk management and continuous improvement.
- Experience driving automation, workflow optimisation, or AI‑enabled improvements within operational environments to reduce manual effort and improve data quality.
- Experience utilizing AI and agentic tooling to improve accuracy, reduce cycle time, and scale operations sustainably.
- Strong analytical capability, with experience using operational and financial data to identify risks, inefficiencies, trends, and improvement opportunities.
- Excellent stakeholder management and communication skills, with the confidence to engage Sales, Finance, Product, Technology, Risk, and senior leadership.
Education
- Undergraduate or first‑level degree in Business, Finance, Operations, Information Systems, or a related discipline is preferred. Equivalent senior‑level operational experience with demonstrable delivery and improvement outcomes will also be considered.
Responsibilities
- Drives Insurance Operations delivery and improvement, ensuring accurate fulfilment, strong controls, and scalable, automation‑enabled ways of working.
- Execute Insurance product fulfilment and delivery, ensuring clients receive deliverables, entitlements and access to Moody’s solutions accurately, on time, and in line with contractual and policy obligations.
- Oversee critical BAU processes spanning client entitlement management, delivery records, renewals, subscriptions, trials and ongoing access commitments.
- Ensure high‑quality operational data throughout the operations delivery lifecycle, reinforcing strong data governance, auditability and revenue recognition controls.
- Oversee the use of CRM and connected enterprise systems such as Salesforce and FinancialForce to monitor deliveries, track obligations, and maintain accurate records that support financial and regulatory requirements.
- Partner closely with Sales, Finance, Product Management, Client Service, Technology and Risk teams to resolve escalated operational issues and manage cross‑functional dependencies.
- Provide oversight and internal support for customer queries, access issues and change requests, ensuring timely resolution and a consistently high service experience.
- Use operational and financial reporting to identify risks, bottlenecks, trends and opportunities for improvement across all Insurance product lines.
- Drive continuous improvement by identifying recurring issues and leading initiatives to simplify, standardise, automate, or eliminate manual operational processes.
- Champion responsible use of automation and AI‑enabled tooling, including agentic or workflow‑based approaches to improve accuracy, reduce cycle time, and scale operations sustainably.
- Act as a role model for process adherence, operational discipline and service excellence, influencing peers and stakeholders to maintain high standards.
- Coach and help develop operational staff, supporting performance management, objective setting and capability growth within the team.
- Support internal audits, due diligence activities and governance forums, ensuring responses are accurate, timely and evidence‑based.
- Contribute to the evolution of the Insurance Operations operating model, balancing operational resilience, control effectiveness and innovation.
About The Team
The Insurance Operations team supports the Insurance Line of Business by ensuring products are delivered accurately, clients receive access on time, and operational data is reliable across the sales and delivery lifecycle. The Team Plays a Critical Role In:
- Enabling scalable, high‑quality fulfilment for a growing and increasingly complex Insurance product portfolio.
- Protecting the business through strong operational controls, data integrity, and risk management.
- Driving smarter ways of working through process optimisation, automation, and responsible adoption of AI‑enabled approaches.
By joining the team, you will operate at the heart of Insurance operations, combining hands‑on leadership with meaningful influence over how the function evolves within a leading global ERM software provider.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Product Operations Analyst employer: PassFort
At Moody's, we pride ourselves on fostering an inclusive and innovative work environment where every employee is empowered to contribute their unique perspectives. As a Product Operations Analyst, you will benefit from our commitment to professional growth through continuous learning opportunities and collaboration with cross-functional teams. Located in a dynamic global setting, we offer competitive benefits and the chance to be at the forefront of transforming risk into opportunity, making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Product Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Moody's on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Moody's mission and values. Show how your skills in product operations align with their goals. We want to see that you can turn risks into opportunities!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Think of specific examples from your past roles where you improved operations or drove automation. This will help us see your impact clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Moody's team.
We think you need these skills to ace Product Operations Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in product operations and operational delivery. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Analytical Skills:Since this role requires strong analytical capabilities, include examples of how you've used data to identify risks or improve processes. We love seeing numbers and results, so make it clear how you’ve made an impact in previous roles.
Communicate Clearly:Your written communication should be clear and concise. Use straightforward language to explain your experiences and how they relate to the responsibilities outlined in the job description. Remember, we value effective communication across all teams!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Moody's!
How to prepare for a job interview at PassFort
✨Know Your Product Operations Inside Out
Make sure you have a solid understanding of product operations, especially in areas like sales order fulfilment and client entitlement management. Brush up on how these processes work at Moody's and be ready to discuss how your experience aligns with their operational delivery goals.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical capabilities by discussing specific examples where you've used operational and financial data to identify risks or inefficiencies. Be ready to explain how you turned those insights into actionable improvements, as this is crucial for the role.
✨Highlight Your Automation Experience
Since the role involves driving automation and workflow optimisation, come prepared with examples of how you've implemented AI-enabled improvements in past positions. Discuss the impact these changes had on efficiency and data quality to show you're a forward-thinking candidate.
✨Engage with Stakeholders Effectively
Strong communication skills are key, so think about how you've successfully managed relationships with various stakeholders in previous roles. Be ready to share stories that illustrate your ability to collaborate across teams like Sales, Finance, and Technology, ensuring smooth operational processes.
