Patient Recruitment Coordinator (Proactive outreach)

About Research Grid: Research Grid (R.grid) is the automation engine for admin‑free clinical trials. Our mission is to enable faster, more successful clinical trials by engineering smart software that safely automates back‑office admin across the full lifecycle. R.grid has developed two industry‑leading products leveraging its AI‑powered automation engine. Together, Inclusive and TrialEngine form the only end‑to‑end platform to automate the back office of clinical trials, from pretrial to trial close. R.grid is a London‑based start‑up founded in 2020 by Dr Amber Hill. We are a small but growing team of data scientists, engineers, and business professionals passionate about technology and healthcare.

About the role: We are seeking a proactive and organised Patient Recruitment Coordinator to manage the full patient recruitment process across multiple clinical study protocols. This role is ideal for someone who thrives in a fast‑paced environment, enjoys working closely with clinical sites and study teams, and is motivated to improve patient access to clinical research. In this role, you will own the recruitment process from initial engagement through pre‑screening, scheduling, and coordination, facilitating the handover of qualified participants to trial sites. You will also maintain close communication with both participants and trial sites/clients, providing updates on progress and ensuring smooth recruitment and onboarding.

Role and Responsibilities

• Lead end-to-end proactive participant recruitment across multiple studies and therapeutic areas, from identification and pre‑screening through enrollment and site handover.
• Develop and execute digital and community‑based engagement strategies (including social media and in‑person initiatives) to identify and attract eligible participants.
• Manage the recruitment workflow through pre‑screening and scheduling, ensuring adherence to protocol inclusion/exclusion criteria.
• Track and nurture participant engagement using digital tools, ensuring timely follow‑up, strong rapport, and a positive participant experience.
• Maintain accurate, compliant, and high‑quality participant data in line with GCP, GDPR, and study documentation standards.
• Coordinate participant handover to trial sites, overseeing scheduling and operational logistics to ensure seamless enrollment.
• Monitor recruitment performance, analyse engagement and conversion metrics, and provide data‑driven updates to internal teams and clients.
• Ensure high standards of data quality, accuracy, completeness, and timely data entry.
• Build rapport with participants and maintain engagement, ensuring accurate and complete trial‑relevant data collection.
• Collaborate with trial sites and stakeholders to resolve operational challenges and optimise recruitment outcomes.

The responsibilities outlined above represent the core scope of the role and may evolve in line with business needs. A high degree of flexibility and adaptability is essential.

Essential Qualifications, Experience, Knowledge, and Skills

• Bachelor’s degree in a relevant field (e.g., Life Sciences, Healthcare, Psychology, Biomedical Sciences); Masters preferred.
• Strong understanding of clinical trial or study protocols, including inclusion/exclusion criteria, study procedures, and regulatory compliance.
• 2+ years of previous experience working on clinical research studies/clinical trials recruitment.
• Knowledge of GDPR, GCP, and data privacy best practices.
• Experience with marketing, digital outreach, or social media campaigns is an advantage.
• Tech‑savvy with proficiency in Google Workspace, Microsoft Office, and productivity tools (e.g., Monday.com).
• Exceptional organisational skills and excellent time management, with the ability to prioritise tasks and manage multiple projects simultaneously.
• Excellent written and verbal communication skills, with the ability to craft clear, professional materials.
• A professional demeanour and attention to detail.
• A self‑starter with strong analytical thinking, accountability, and adaptability.

We offer

• Full‑time contract
• Competitive salary (based on experience)
• 28 days of annual leave (including statutory)
• Remote work available with occasional in‑person activities as required
• Growth opportunities within the company
• Training towards professional goals and ambition
• Experienced team, positive working environment, and collaborative company culture
• The opportunity to have a real impact in a rapidly changing industry