At a Glance
- Tasks: Drive customer success and engagement throughout the entire customer lifecycle.
- Company: Join Moody's, a global leader in risk assessment and AI innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative team environment focused on customer-centric solutions.
- Why this job: Be a trusted advisor and make a real impact on client relationships.
- Qualifications: 5+ years in customer success or related fields with strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills And Competencies- 5+ years of professional experience in customer success, account management, pre-sales, or customer support roles
- Strong communication, relationship-building, and presentation skills, with the ability to explain complex concepts and engage stakeholders across operational and managerial levels
- Proven ability to collaborate effectively within cross-functional teams while independently managing priorities and consistently delivering outcomes
- Experience developing and maintaining customer account plans, including defining success metrics, identifying growth opportunities, and monitoring retention risks
- Solid probing, investigative, and research skills to support the development of practical, customer-centric solutions
- Demonstrated ability to document, standardise, and improve processes while adapting to varying account complexities and multi-team engagement models
- Ability to use data and insights to identify service issues and contribute to continuous improvement initiatives
- Strong understanding of APIs, data feeds, and cloud concepts (Azure preferred)
- Experience supporting enterprise SaaS or data platforms
- Ability to work both independently and within a team environment, with high attention to detail
- Excellent verbal and written communication and presentation skills
- Ability to present high-level information as well as detailed demonstrations of products and services
- Solid understanding of complex business concepts and processes, particularly in regulatory compliance, supplier risk, credit risk use cases, and TMT
- Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency.
- Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.
- Undergraduate or first-level degree (e.g., Bachelor's degree) required, preferably with coursework in business, economics, finance, marketing, or related fields
- Be accountable for customers’ overarching success throughout the customer lifecycle, including adoption, account health, and retention
- Act as a trusted advisor for clients by sharing industry best practices and resources such as training, user events, webinars, and product releases
- Explain technical behavior in clear, business-relevant terms
- Troubleshoot API-based integrations, including REST APIs, authentication, rate limits, and payloads
- Support data feed delivery models, including batch and real-time solutions
- Build cross-functional partnerships by contributing a customer-centric perspective to internal continuous improvement initiatives
- Manage breaking changes, incidents, and remediation with authority and accountability
- Coordinate efficiently with Engineering, Product, and Client Services teams
- Organise and lead customer engagements including onboarding, kickoff meetings, status calls, and strategic sessions
- Participate in strategic account planning for assigned customers, authoring plans to retain and grow relationships year over year in partnership with Account Managers
- Collaborate with team members to create and maintain training resources for end users
- Monitor and analyze customer usage of products and present insights with recommendations to optimize outcomes
- Identify and track opportunities and risks within the assigned customer base
- Maintain strong product knowledge to support training, adoption, and client satisfaction
- Coordinate customer-facing initiatives with other Corporate and Government teams, including marketing, product development, and beta programs
- Travel as needed, up to 25% of the time
The Customer Engagement team is responsible for driving purposeful, value-based interactions with clients to maximise retention, satisfaction, and loyalty. The team partners closely with internal stakeholders to bring the voice of the customer into business strategies, strengthen long-term relationships, and identify opportunities for expansion while maintaining a strong focus on collaboration and customer centricity.
Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Assistant Director - Customer Success Management employer: PassFort
At Moody's, we pride ourselves on fostering an inclusive and innovative work environment where every employee is empowered to contribute their unique perspectives. As a leader in risk assessment, we offer exceptional growth opportunities and a collaborative culture that values customer success and continuous improvement. Located in a dynamic setting, our team thrives on turning challenges into opportunities, making Moody's an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Director - Customer Success Management
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Moody's on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Moody's values and recent projects. Show us how your experience aligns with their mission to decode risk and unlock opportunities. Tailor your examples to highlight your customer success skills!
✨Tip Number 3
Practice your presentation skills! You might need to explain complex concepts during interviews. Use clear, relatable language to demonstrate your ability to engage stakeholders effectively.
✨Tip Number 4
Don’t hesitate to apply through our website, even if you don’t meet every requirement. We value diverse perspectives and are keen to see how you can contribute to the team!
We think you need these skills to ace Assistant Director - Customer Success Management
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about customer success and how you can contribute to our mission at Moody's.
Tailor Your Experience:Make sure to highlight your relevant experience in customer success or account management. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to explain your past roles and responsibilities, especially when discussing complex concepts. We appreciate clarity just as much as you do!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Moody's.
How to prepare for a job interview at PassFort
✨Know Your Customer Success Fundamentals
Make sure you brush up on the key principles of customer success management. Be ready to discuss how you've previously driven customer adoption and retention, and be prepared to share specific examples of how you've built strong relationships with clients.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice explaining complex concepts in simple terms. You might want to prepare a few scenarios where you successfully communicated technical information to non-technical stakeholders, as this will demonstrate your ability to engage effectively across different levels.
✨Demonstrate Your Data Savvy
Familiarise yourself with how to use data to identify service issues and drive improvements. Be ready to discuss any experience you have with APIs, data feeds, or cloud concepts, especially if you can relate them to customer success outcomes.
✨Emphasise Your Collaborative Spirit
This position involves working closely with cross-functional teams, so highlight your teamwork experiences. Prepare examples that showcase your ability to collaborate effectively while managing your own priorities, and how you’ve contributed to continuous improvement initiatives in past roles.
