Account Manager (UK)

Location: London, England

Employment Type: Full time

Department: Customer Success

About the Role

Permutive is looking for a customer‑centric, driven, and experienced Account Manager to cross‑sell software solutions across the scope of our products and increase incremental license and subscription revenue. As an Account Manager at Permutive, your overarching responsibility is to retain and expand our largest and most strategic customers. You will establish and nurture robust relationships within your designated accounts/territory, facilitate the identification and promotion of intelligent commercial solutions, and surpass campaign objectives to generate new and increased subscription revenue.

What You’ll Be Doing

• You will renew active revenue and expand sales within our accounts while building relationships with main decision makers.
• You will develop a strategic and comprehensive business plan for each account, including identifying core customer requirements and mapping the benefits of Permutive’s solutions to those requirements.
• You will hold expertise and contribute to the development of our goals in creative ways.
• You will promote Permutive’s products, maximize brand recognition and mindshare at all levels, and publicise success stories.
• You will develop real‑time documentation within CRM software of customer contact and activity data (e.g., names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, and firm‑future commitments).
• You will be accountable for accurate forecasting, regular quarterly revenue delivery, and the implementation of agreed account and business plans.
• You will collaborate with Marketing to develop a plan for the accounts, including events, seminars, and roadmap sessions.
• You will provide customer feedback to team members for product, systems, and process improvements.
• You will develop subject matter expertise in selling our products and services.
• You will sell to and work with the senior‑most customer executive and CXO‑level decision makers.

What you’ll need

• Extensive experience working closely with customers to identify cross‑sell opportunities.
• Deep knowledge of SaaS software solutions and processes with the willingness to learn the dynamics of the AdTech market.
• Extensive experience exceeding targets and contributing to company overachievement.
• Industry understanding and the ability to dive into customers’ decision‑making processes, goals, and strategies.
• Confidence and expertise in presenting, ROI analysis, negotiating, and closing skills at all levels of customer engagement.
• Experience holding a complete understanding of the business and technical contexts of accounts.
• You lead by example on accounts and compel others to get on board.
• You have experience mentoring others with consultative effectiveness and establishing trust with internal and external customers.

What we’re offering

We take a structured, objective approach to salary‑setting, which is based on marketing information, our compensation strategy, and your experience and capability assessed through our interview process. For a typical candidate who meets our requirements, we pay a base salary between £75-85k.

Our Bonus Structure

If you join Permutive as an Account Manager with a base salary of £80k and reach 100% quota attainment in a year, your OTE for that year will be around £96k. The true earning potential is significantly higher as your potential to earn is uncapped; 100% quota attainment is the minimum expectation for our Account Managers.

Permutive Benefits

• As a full‑time employee, you’ll become a shareholder with stock options, sharing in our collective success.
• Primary caregivers receive up to 6 months of fully paid leave and secondary caregivers receive 3 months of fully paid leave.
• Flexible hours let you fit work around your life.
• A £350 budget helps you create the perfect home office setup.
• Unlimited paid time off (with a minimum of 25 days + public holidays).
• Ongoing training and development opportunities.
• We prioritise your well‑being with free access to our mental health partner.
• Enjoy virtual GP visits, healthcare services, work‑life consultations.
• Our pension plan with Penfold helps you secure your financial future (employer contributes 3%, employee contributes 5%).

Diversity, Equity & Inclusion

At Permutive, we’re taking a thoughtful, intersectional, long‑term approach to diversity, equity & inclusion. We care deeply about creating an inclusive work environment that allows everyone to flourish, and we are taking continual action to progress in that direction. We’re committed to hiring people regardless of race, religion, colour, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, neurodiversity status, disability status, or otherwise.