At a Glance
- Tasks: Lead a dynamic team to enhance customer satisfaction and drive retention strategies.
- Company: Join Moody’s, a leader in analytics and financial services.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for career growth in a collaborative and innovative team.
- Why this job: Make a real impact on customer success and team performance.
- Qualifications: 10+ years in client-facing roles, preferably in SaaS or finance.
The predicted salary is between 60000 - 80000 £ per year.
Customer Success Manager Team Manager – Corporate & Government – Moody’s, Salford, England.
Key Responsibilities
- Strategically oversee the EA and Americas Region Corporate & Government CSM Tier 3 (Development Accounts) team of Customer Success Managers, responsible for retention, customer satisfaction, loyalty, and best‑in‑class service.
- Drive customer‑focused retention efforts to support sales and customer service in meeting targets related to customer interactions, revenue, and sales.
- Manage high‑volume accounts, applying scalability, automation, and efficiency.
- Act as the main point of contact for day‑to‑day issues and questions from the team, ensuring procedures are followed and providing feedback to aid development.
- Demonstrate deep understanding of the customer’s industry segment and workflow(s) to recommend Moody’s solutions that deliver increased value.
- Identify knowledge gaps within the team and recommend training to support individual development.
- Develop staffing strategies, recruit, hire, and train team members to optimize performance.
- Manage account territory assignments based on sales renewable base, contract, and user counts.
- Track daily activities, performance, and production levels via effective reporting and analysis, ensuring activity targets are met.
- Provide continuous coaching on performance and employee development to achieve departmental goals.
- Create an environment that fosters teamwork, accountability, and a positive customer experience.
- Develop action plans to drive employee engagement.
- Maintain, develop, and document department policies, practices, and procedures.
- Manage the expense budget for the team.
- Travel may be required.
Skills and Competencies
- 10+ years of business‑to‑business client‑facing experience, ideally within SaaS, commercial data, analytics, regulatory or finance.
- Strong understanding of complex business concepts and processes, especially regulatory compliance, supplier, and credit risk use cases.
- Ability to present high‑level information and detailed product demonstrations.
- Excellent verbal and written communication and presentation skills.
- Self‑driven and detail‑oriented, able to work independently or as part of a team.
Education
- Undergraduate degree (e.g., Bachelor’s) in business, economics, finance, marketing, or related fields.
About the Team
The Customer Success Manager Team Manager plays a pivotal role in enhancing customer satisfaction and retention while identifying expansion opportunities. The position requires a proactive, strategic approach, collaboration with sales leadership, and continuous assessment of client health to guide Customer Success Managers.
Additional Information
Candidates for Moody’s Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading. Employment is contingent upon compliance with the policy. Moody’s is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity, or any other characteristic protected by law.
Associate Director - Customer Success Management in Salford employer: PassFort - A Moody's Company
Moody's is an exceptional employer located in Salford, England, offering a dynamic work culture that prioritises employee growth and development. With a strong focus on customer success, the company fosters teamwork and accountability while providing comprehensive training and support for its employees. Moody's commitment to diversity and inclusion, alongside competitive benefits, makes it an attractive place for professionals seeking meaningful and rewarding careers in the corporate and government sectors.
Contact Details:
PassFort - A Moody's Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Associate Director - Customer Success Management in Salford
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend events, and engage on platforms like LinkedIn. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in customer success management. We want you to walk in confident and ready to show how you can add value!
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it aligns with the role. We suggest rehearsing common interview questions and scenarios related to customer success to showcase your expertise.
✨Tip Number 4
Follow up after interviews! A simple thank-you email can set you apart from other candidates. We believe this shows your enthusiasm and professionalism, making a lasting impression on hiring managers.
We think you need these skills to ace Associate Director - Customer Success Management in Salford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Associate Director role. Highlight your experience in customer success management and any relevant achievements that align with the job description. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t forget to emphasise your strong communication and leadership skills. Mention specific examples where you've successfully managed teams or improved customer satisfaction. This is your chance to shine, so let us know what makes you a great fit!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points for easy reading and make sure to proofread for any typos or errors. We appreciate a well-organised application that reflects your attention to detail.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at PassFort - A Moody's Company
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how retention rates, customer satisfaction scores, and account growth impact overall business performance. This knowledge will help you demonstrate your strategic thinking and ability to drive results.
✨Showcase Your Leadership Skills
As a potential Associate Director, you'll need to exhibit strong leadership capabilities. Prepare examples of how you've successfully managed teams, driven employee engagement, and fostered a positive work environment. Highlight specific instances where your coaching led to improved performance.
✨Understand Moody’s Solutions
Familiarise yourself with Moody’s products and services, especially those related to regulatory compliance and credit risk. Be ready to discuss how these solutions can add value to customers and how you would recommend them based on industry needs.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Think about past experiences where you had to manage high-volume accounts or resolve customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
