At a Glance
- Tasks: Lead our Ecommerce strategy, ensuring a seamless shopping experience for Roamers worldwide.
- Company: Join Passenger, a fast-growing outdoor brand passionate about people and the planet.
- Benefits: Enjoy a competitive salary, generous leave, and a supportive work culture.
- Other info: Hybrid working in the beautiful New Forest with opportunities for personal growth.
- Why this job: Make a real impact in a role that combines creativity with sustainability.
- Qualifications: Experience in ecommerce management and a passion for outdoor living.
The predicted salary is between 40000 - 50000 £ per year.
Who We Are
Passenger is driven by a passion for escapism, connection, and the wellbeing of both people and the planet. As a fast growing brand in the outdoor sector, we create products that are ‘made to roam’ and embody a culture that embraces inclusivity and fosters a collaborative team environment. We’re looking for someone who shares our passion for protecting the planet while building something unique and authentic.
Location: New Forest, UK (Hybrid: 2-3 days / week at HQ)
Duration: 12 months fixed-term contract (maternity cover)
Role Purpose
As our Ecommerce Manager, you will be the cross‑functional glue to ensure our digital storefront is optimised for every Roamer who visits our site - whether in the UK, Germany, France or ROW. Each Roamer will enjoy a seamless and inspiring shopping experience.
Reporting to: Global Ecommerce Director
Direct Reports: Marketplace Manager
Key Responsibilities
- Digital Trading & Visual Merchandising
- Performance ownership: monitor and exception report on the daily commercial performance of the global websites, tracking category and product performance, including Gross Sales, ASP, Add to cart and collection performance web metrics.
- Product knowledge: understand each product’s place in the range, attend CAD review meetings, and organise separate meetings with the product team if necessary.
- Customer knowledge: be clear on the customer in each Geo and that their experience on site matches their needs.
- Product content: set the standards, aligned with the category plans, of the content requirements to sell the product effectively in the Ecommerce channel; work with internal teams to ensure these standards are met, creating and maintaining a prioritised backlog of outstanding items.
- Campaign execution: lead the execution of the global promotional calendar, ensuring site‑wide updates for product launches, seasonal sales, and brand storytelling (e.g., Green Friday/Cyber Monday), including the selection of products for mailers and other external amplification.
- Ecom owner of the Category Plans: ensure execution of the focus categories – as planned, monitoring performance against KPIs set for the category, reporting and taking action to make changes to the original plan where necessary, and liaising with the Merchandising team to gather information about sales and stock versus the sales and stock plan.
- Visual merchandising: lead and oversee the sort order and look of the collection pages, ensuring they change with the execution of the promotional calendar, and manage and nurture the visual merchandiser.
- Returns insights and actions: monitor exceptional returns items and take remediable action; work with CS and QC to understand and take action on relevant products, ensuring Merchandising is aware of relevant styles.
- Website navigation: oversee and localise the website's mega‑nav, ensuring collections and sub‑collections are accurately displayed across all devices (mobile and desktop) to optimise the user journey.
- Website product categorisation & filtering: ensure products are being displayed in relevant collections and sub‑collections using Air Table and Shopify, and oversee, manage and localise filters of product collections and sub‑collections.
- Marketing: liaise with the Brand team to guide and approve product selection for all email campaigns and performance marketing ads, and manage and maintain the Ecom GTM calendar in Air Table.
- AI: be AI curious, embrace and lean on Claude to process data to implement and optimise findings.
What We Offer
We nurture and empower the whole you – mind, body, and spirit. Our rewards package is designed to fuel your passions, support your ambitions, and cultivate an environment where you can thrive. In addition to a competitive salary it includes:
- A culture of empowerment, freedom, flexibility, and trust
- Escapism is serious business for us. We practise what we preach and connect together for quarterly in person cabin sessions and getting outside.
- Our HQ is in the New Forest, 5 minutes from the sea.
- Hybrid role 2-3 days / week in HQ
- Typical hours: 9am - 5pm 5 days a week
- Annual leave: 25 days plus bank holidays plus a day for your birthday
- Very generous staff discount and friends and family discount
- Private medical insurance for you and your dependants
- Enhanced pension contributions
- Annual volunteering day to support causes that matter to you
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or any other factors. Any applicant that believes they need reasonable accommodations to perform the duties of this role is invited to discuss this with us and let us know in your application.
Ecommerce Manager (12 months Maternity Cover) in New Milton employer: Passenger
Passenger is an exceptional employer that champions a culture of empowerment, flexibility, and inclusivity, making it an ideal place for passionate individuals to thrive. Located in the picturesque New Forest, our hybrid work model allows for a balanced lifestyle while enjoying generous benefits such as 25 days of annual leave, private medical insurance, and opportunities for personal growth through volunteering. Join us in creating meaningful connections and products that protect our planet, all while being part of a collaborative team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Manager (12 months Maternity Cover) in New Milton
✨Get to Know the E-commerce Scene
Dive into online communities where e-commerce enthusiasts hang out, like e-commerce Facebook groups or Reddit forums. You'll get the scoop on job openings and trends that are crucial for landing temporary roles.
✨Attend E-commerce Events and Job Fairs
Keep an eye out for local e-commerce networking events and job fairs. These are golden opportunities to meet hiring managers in person, and you can really showcase your enthusiasm and skills face-to-face.
✨Leverage Seasonal Opportunities
With temporary roles, there's a lot of seasonal hiring in e-commerce, especially around Black Friday and Christmas. Make sure you're applying during these peak times and check if Passenger is gearing up for the holiday rush.
✨Get Your Hands Dirty on Platforms
Familiarise yourself with popular e-commerce platforms like Shopify or WooCommerce and maybe even create a little project of your own. Showing practical knowledge will impress potential employers like Passenger and demonstrate your commitment to the field.
We think you need these skills to ace Ecommerce Manager (12 months Maternity Cover) in New Milton
Some tips for your application 🫡
Show Off Your E-commerce Savvy:For a role in e-commerce like Ecommerce Manager (12 months Maternity Cover) at Passenger, really highlight any experience you have with online retail platforms. Have you worked with Shopify, WooCommerce, or Amazon? Mention these specifics in your CV to show you understand the landscape and the tools of the trade.
Data Skills are a Winner:E-commerce thrives on data. If you've got experience analysing customer behaviour or tracking sales metrics, make sure to weave that into your application. Include any relevant certifications or courses that show your skills in data analysis – this could set you apart!
Catch Their Attention in Your Cover Letter:Since this is a temporary role, your motivation is key. Use your cover letter to convey your enthusiasm for the e-commerce industry and your eagerness to contribute quickly. Let them know how you can hit the ground running – they’ll appreciate your proactiveness!
Keep it Concise and Relevant:Temporary positions often move fast, so keep your CV and cover letter clear and to the point. Focus on the experiences that most directly relate to Ecommerce Manager (12 months Maternity Cover) at Passenger. A tight, well-structured application shows you value their time and makes a good impression right off the bat!
How to prepare for a job interview at Passenger
✨Show Off Your E-Commerce Know-How
Don't just tell them you're familiar with e-commerce; bring concrete examples! Talk about specific platforms like Shopify or WooCommerce that you've used, or any success stories from past projects. They'll love hearing about how you've navigated challenges or optimised sales strategies.
✨Be Ready for Real-Time Problem Solving
Expect questions that put you in the hot seat regarding customer experience scenarios or inventory management. They might ask you how you would handle a sudden stock shortage or a spike in demand. Practice thinking on your feet so you can show off your problem-solving chops!
✨Demonstrate Your Flexibility and Adaptability
Since this is a temporary role, it's all about being quick on the uptake. Highlight experiences where you've had to learn on the job or adapt to new systems quickly. They’ll want to see that you can hit the ground running without needing too much hand-holding.
✨Keep Your Digital Toolkit Sharp
Familiarise yourself with the latest e-commerce tools and trends, like SEO practices for online stores or analytics tools like Google Analytics. If you have experience with A/B testing or managing online promotions, be ready to talk about it. This kind of knowledge will set you apart from other candidates!
