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- Tasks: Lead daily transport operations and ensure high-quality service delivery.
- Company: Thames Travel, a top UK public transport provider with a focus on community.
- Benefits: 25 days holiday, pension scheme, free travel, and development opportunities.
- Other info: Join a dynamic team with excellent career growth within the Go-Ahead Group.
- Why this job: Make a real impact in transport management while driving performance and customer satisfaction.
- Qualifications: Strong leadership skills, operational experience, and a full UK driving licence.
The predicted salary is between 40000 - 50000 £ per year.
Thames Travel, part of the Go-Ahead Group, is one of the UK’s leading public transport providers, delivering reliable and high-quality services across our communities. We’re looking for an experienced and driven Operations Manager to lead our day-to-day transport operations. This is a key leadership role where you’ll ensure safe, compliant, and efficient services while driving performance, customer satisfaction, and business growth.
Key Responsibilities
- Act as Transport Manager, ensuring full legal and regulatory compliance
- Oversee daily bus and coach operations, maintaining high standards of reliability and service
- Manage operational performance across contracts and identify improvement opportunities
- Lead, develop, and support operational teams to deliver strong results
- Build effective relationships with stakeholders, customers, and union representatives
- Monitor performance, manage budgets, and drive efficiencies
- Ensure compliance with health & safety, driver hours, and company policies
About You
- You will be a confident, proactive leader with strong operational experience and a passion for delivering high-quality service.
- Full UK driving licence
- Experience in transport/operations management
- Strong leadership and communication skills
- Commercial awareness with the ability to analyse data and improve performance
- PCV licence
- Experience working with unions or fleet/engineering teams
What We Offer
- 25 days holiday + bank holidays
- Contributory pension
- Free/discounted travel
- Employee Assistance Programme
- Development opportunities within the Go-Ahead Group
Operations Manager – Thames Travel employer: Passenger Transport
Contact Detail:
Passenger Transport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager – Thames Travel
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Thames Travel on LinkedIn. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching Thames Travel’s operations and values. We want to show that we’re not just interested in the role, but also in how we can contribute to their mission of delivering high-quality services.
✨Tip Number 3
Practice common interview questions related to operations management. We should be ready to discuss our leadership style and how we’ve driven performance in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the team at Thames Travel.
We think you need these skills to ace Operations Manager – Thames Travel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in transport and operations management, and don’t forget to showcase your leadership skills. We want to see how you can drive performance and customer satisfaction!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering high-quality service and how your background aligns with our needs. We love seeing genuine enthusiasm for the role and the company.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage operations effectively. Use data and examples to illustrate how you've improved performance or driven efficiencies in previous roles. We appreciate results-driven candidates!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Thames Travel!
How to prepare for a job interview at Passenger Transport
✨Know Your Operations Inside Out
Before the interview, make sure you’re well-versed in Thames Travel’s operations and values. Familiarise yourself with their services, recent news, and any challenges they might be facing in the transport sector. This will help you demonstrate your genuine interest and understanding of the role.
✨Showcase Your Leadership Skills
As an Operations Manager, strong leadership is key. Prepare examples from your past experiences where you successfully led a team or improved operational performance. Be ready to discuss how you’ve built relationships with stakeholders and managed teams effectively.
✨Be Data-Savvy
Since the role requires analysing data to drive performance, brush up on relevant metrics and KPIs in transport management. Think of specific instances where you used data to make informed decisions or improve service delivery, and be prepared to share these insights during your interview.
✨Prepare for Compliance Questions
Given the importance of legal and regulatory compliance in this role, expect questions around health & safety, driver hours, and company policies. Review relevant regulations and think about how you’ve ensured compliance in your previous roles. This will show that you take these responsibilities seriously.