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- Tasks: Lead daily transport operations and ensure compliance while driving performance and customer satisfaction.
- Company: Thames Travel, a top public transport provider in the UK.
- Benefits: 25 days holiday, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team with a focus on safety and efficiency.
- Why this job: Make a real impact in your community by enhancing public transport services.
- Qualifications: Strong leadership skills and experience in transport or operations management.
The predicted salary is between 40000 - 50000 £ per year.
Thames Travel, part of the Go-Ahead Group, is one of the UK’s leading public transport providers, delivering reliable and high-quality services across our communities. We’re looking for an experienced and driven Operations Manager to lead our day-to-day transport operations. This is a key leadership role where you’ll ensure safe, compliant, and efficient services while driving performance, customer satisfaction, and business growth.
Key Responsibilities
- Act as Transport Manager, ensuring full legal and regulatory compliance
- Oversee daily bus and coach operations, maintaining high standards of reliability and service
- Manage operational performance across contracts and identify improvement opportunities
- Lead, develop, and support operational teams to deliver strong results
- Build effective relationships with stakeholders, customers, and union representatives
- Monitor performance, manage budgets, and drive efficiencies
- Ensure compliance with health & safety, driver hours, and company policies
About You
- You will be a confident, proactive leader with strong operational experience and a passion for delivering high-quality service.
- Full UK driving licence
- Experience in transport/operations management
- Strong leadership and communication skills
- Commercial awareness with the ability to analyse data and improve performance
- PCV licence
- Experience working with unions or fleet/engineering teams
What We Offer
25 days holiday +
Operations Manager – Thames Travel in London employer: Passenger Transport
Contact Detail:
Passenger Transport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager – Thames Travel in London
✨Tip Number 1
Network like a pro! Reach out to people in the transport industry, especially those connected to Thames Travel. A friendly chat can open doors and give you insights that might just land you that Operations Manager role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on Thames Travel’s operations and recent news. We want to see you shine with your knowledge and passion for delivering high-quality service.
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've led teams or improved performance. We love to see how you can drive results and build effective relationships with stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who are ready to make a difference in our communities.
We think you need these skills to ace Operations Manager – Thames Travel in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in transport management and any relevant leadership roles you've held. We want to see how your skills align with our needs at Thames Travel!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about public transport and how you can contribute to our mission. Be sure to mention specific examples of your past successes in operations management.
Showcase Your Leadership Skills: As a key leadership role, we’re looking for someone who can lead and develop teams effectively. In your application, share examples of how you've successfully managed teams and improved performance in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Passenger Transport
✨Know Your Operations Inside Out
Before the interview, make sure you’re well-versed in Thames Travel’s operations and values. Familiarise yourself with their services, recent news, and any challenges they might be facing in the transport sector. This will help you demonstrate your genuine interest and understanding of the role.
✨Showcase Your Leadership Skills
As an Operations Manager, leadership is key. Prepare examples from your past experiences where you successfully led a team or improved operational performance. Be ready to discuss how you’ve motivated teams and built relationships with stakeholders, as this will highlight your suitability for the role.
✨Be Data-Savvy
Since the role requires analysing data to drive performance, brush up on your analytical skills. Think of specific instances where you used data to identify improvement opportunities or manage budgets effectively. This will show that you can make informed decisions that benefit the company.
✨Prepare for Compliance Questions
Given the importance of legal and regulatory compliance in this role, expect questions around health & safety and driver hours. Review relevant regulations and think about how you’ve ensured compliance in previous roles. This will demonstrate your readiness to uphold the standards expected at Thames Travel.