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- Tasks: Lead daily transport operations and ensure high-quality service delivery.
- Company: Thames Travel, a top UK public transport provider with a focus on community.
- Benefits: 25 days holiday, pension scheme, free travel, and development opportunities.
- Other info: Join a dynamic team with excellent career growth within the Go-Ahead Group.
- Why this job: Make a real impact in transport management while leading a passionate team.
- Qualifications: Strong leadership skills, operational experience, and a full UK driving licence.
The predicted salary is between 40000 - 50000 £ per year.
Thames Travel, part of the Go-Ahead Group, is one of the UK’s leading public transport providers, delivering reliable and high-quality services across our communities. We’re looking for an experienced and driven Operations Manager to lead our day-to-day transport operations. This is a key leadership role where you’ll ensure safe, compliant, and efficient services while driving performance, customer satisfaction, and business growth.
Key Responsibilities
- Act as Transport Manager, ensuring full legal and regulatory compliance
- Oversee daily bus and coach operations, maintaining high standards of reliability and service
- Manage operational performance across contracts and identify improvement opportunities
- Lead, develop, and support operational teams to deliver strong results
- Build effective relationships with stakeholders, customers, and union representatives
- Monitor performance, manage budgets, and drive efficiencies
- Ensure compliance with health & safety, driver hours, and company policies
About You
- You will be a confident, proactive leader with strong operational experience and a passion for delivering high-quality service.
- Full UK driving licence
- Experience in transport/operations management
- Strong leadership and communication skills
- Commercial awareness with the ability to analyse data and improve performance
- PCV licence
- Experience working with unions or fleet/engineering teams
What We Offer
- 25 days holiday + bank holidays
- Contributory pension
- Free/discounted travel
- Employee Assistance Programme
- Development opportunities within the Go-Ahead Group
Operations Manager – Thames Travel in England employer: Passenger Transport
Contact Detail:
Passenger Transport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager – Thames Travel in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Thames Travel on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Thames Travel’s operations and recent news. This shows you’re genuinely interested and ready to hit the ground running as their new Operations Manager.
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've led teams to success in the past. Highlight your ability to drive performance and improve service quality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Thames Travel team.
We think you need these skills to ace Operations Manager – Thames Travel in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in transport and operations management, and don’t forget to showcase your leadership skills. We want to see how you can drive performance and customer satisfaction!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering high-quality service and how your background aligns with our needs. We love seeing genuine enthusiasm for the role!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage operations effectively. Use data and examples to illustrate how you've improved performance or driven efficiencies in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the Thames Travel team!
How to prepare for a job interview at Passenger Transport
✨Know Your Operations Inside Out
Before the interview, make sure you’re well-versed in Thames Travel’s operations and values. Familiarise yourself with their services, recent news, and any challenges they might be facing in the transport sector. This will help you demonstrate your genuine interest and show that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
As an Operations Manager, strong leadership is key. Prepare examples from your past experiences where you successfully led a team or improved operational performance. Be ready to discuss how you’ve built relationships with stakeholders and managed teams effectively, as this will highlight your suitability for the role.
✨Understand Compliance and Safety Regulations
Given the importance of legal and regulatory compliance in this role, brush up on relevant health and safety regulations, driver hours, and company policies. Being able to discuss these confidently will show that you take compliance seriously and understand its impact on operations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about Thames Travel’s future plans, team dynamics, or how they measure success in operations. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals.