At a Glance
- Tasks: Help customers with queries via email, live chat, and social media.
- Company: Join Passenger, a brand dedicated to enhancing customer experiences and promoting well-being.
- Benefits: Enjoy remote work, flexible hours, generous leave, and staff discounts.
- Other info: Full training provided; love for nature is a plus!
- Why this job: Be part of a supportive team that values your input and offers growth opportunities.
- Qualifications: Must be a UK resident with customer service experience and strong communication skills.
The predicted salary is between 20400 - 30600 £ per year.
An exciting opportunity to join the Passenger journey! One of our team members has progressed to another role, leaving us with a vacancy in the team. We’re passionate about offering the best possible experience for our fellow roamers, wanderers and escapists, as well as connection and the well-being of ourselves and our environment. In this position you’ll play a key role in delivering this brand purpose in a direct and rewarding way to our valued customers.
Your Focus
- Work dynamically as part of our CS team to serve our customers by resolving problems, as well as assisting with resolving these as part of the bigger picture.
- Delight customers by answering product and service questions via email, live chat, Whatsapp and social contacts in a friendly and professional way.
- Be an advocate of the brand, communicating our purpose, mission and vision.
- Edit, update and make changes to customer orders and profiles.
- Spot problems and get them fixed, before they reach our customers.
- Process e-commerce transactions like refunds, gift cards and order amendments.
- Organise and delegate queries to relevant departments.
- Report daily on trends, problems or common queries you’re seeing.
- Spot patterns and trends, and communicate with the team.
- Elevate and improve our customer service processes wherever possible.
The Opportunity
We believe there’s no better place to start at Passenger than by understanding, helping and communicating directly with our community. You’ll play a key part in delivering this brand promise by supporting our community in a direct and rewarding way. This role comes with the opportunity to progress, and become a long-term and valued part of the team.
The Ideal Candidate
- A positive people person
- Thrives in a fast-paced environment
- Great communicator
- Problem-solver, quick-thinker and willing to take initiative
- Compassionate and empathetic
- Strong attention to detail
- Methodical and calm under pressure
- Experience working with CS software
- Good computer skills
- Proven ability to work remotely
- A love for nature and the outdoors
- UK resident with right to work, preferably based in the south of the UK within a couple of hours distance to our HQ
Experience
A background in customer service, especially working with CS software, would be a sweet advantage. Extra points if you have a good knowledge of CS processes in e-commerce, and have previous experience in a remote role. Full training will be provided. Excellent written and spoken English essential for the role.
What We Offer
- A culture of freedom, flexibility, and trust.
- Escapism is serious business for us, we practice what we preach.
- Location: Remote within the UK, with quarterly trips to our HQ in the UK.
- Hours: 40hrs a week.
- Salary: £25,500
- Typical Hours: 9am - 5:30pm 5 days a week.
- Annual Leave: 25 days plus bank holidays + a day for your birthday.
- Generous staff discount and Headspace subscription.
Our HQ is in the New Forest.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or any other factors.
Customer Service Coordinator in New Milton employer: Passenger Clothing
At Passenger, we pride ourselves on fostering a culture of freedom, flexibility, and trust, making it an excellent employer for those looking to make a meaningful impact in customer service. Our hybrid role allows you to connect with our vibrant community while enjoying the beautiful surroundings of the New Forest, and we offer generous staff discounts alongside opportunities for career growth. Join us during our busiest season and be part of a team that values compassion, initiative, and a positive attitude.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in New Milton
✨Tip Number 1
Familiarise yourself with the brand's mission and values. Understanding what Passenger stands for will help you communicate effectively with customers and demonstrate your alignment with their purpose during any discussions.
✨Tip Number 2
Brush up on your customer service skills, especially in e-commerce settings. Being able to showcase your experience with CS software and how you've resolved customer issues in the past can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled challenging customer interactions. Highlighting your problem-solving abilities and calmness under pressure will resonate well with the hiring team.
✨Tip Number 4
Show your passion for nature and the outdoors. Since this role is tied to a brand that values these elements, sharing your personal connection to them can help you connect with the team and demonstrate your fit for the company culture.
We think you need these skills to ace Customer Service Coordinator in New Milton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, especially any roles where you've used customer service software. Emphasise your communication skills and problem-solving abilities, as these are key for the Customer Service Coordinator position.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for customer service and your understanding of the brand's mission. Mention specific examples of how you've delighted customers in previous roles and how you can contribute to the team's goals.
Showcase Relevant Skills:In your application, clearly outline your skills that match the job description, such as attention to detail, ability to work under pressure, and experience with e-commerce processes. Use bullet points for clarity and impact.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Passenger Clothing
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to delight customers, as this aligns perfectly with the company's mission.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer issues. Highlight your quick-thinking abilities and how you approach problem-solving, as these are key traits for the role.
✨Familiarise Yourself with CS Software
Since experience with customer service software is a plus, take some time to research common tools used in the industry. Being able to discuss your familiarity with these systems can set you apart from other candidates.
✨Communicate Clearly and Professionally
Practice articulating your thoughts clearly and professionally, both in writing and verbally. Given the role's focus on communication through various channels, showcasing your strong English skills will be crucial.
