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- Tasks: Design retention strategies and manage a CRM platform to boost customer engagement.
- Company: Leading outdoor lifestyle retailer in the beautiful New Forest.
- Benefits: Generous leave, medical benefits, and personal empowerment opportunities.
- Why this job: Join a dynamic team and make a real impact on customer loyalty.
- Qualifications: Minimum 4 years' experience in CRM/ESP and strong communication skills.
- Other info: Hybrid role with a focus on data-driven growth.
The predicted salary is between 40000 - 50000 £ per year.
A leading outdoor lifestyle retailer in the New Forest seeks a CRM & Retention Manager to enhance customer engagement. This hybrid role involves designing retention strategies, managing a CRM platform, and analyzing customer behavior for marketing optimization.
The ideal candidate has a minimum of 4 years' experience in CRM/ESP, is data literate, and possesses strong communication skills.
There is an attractive rewards package including generous leave, medical benefits, and opportunities for personal empowerment.
CRM & Retention Lead — Hybrid/Remote, Data-Driven Growth in New Milton employer: Passenger Clothing
Contact Detail:
Passenger Clothing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM & Retention Lead — Hybrid/Remote, Data-Driven Growth in New Milton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your CRM strategies and data-driven results. This will help you stand out and demonstrate your expertise.
✨Tip Number 3
Ace the interview by practising common questions related to CRM and retention. We recommend using the STAR method to structure your answers—this way, you’ll showcase your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace CRM & Retention Lead — Hybrid/Remote, Data-Driven Growth in New Milton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM & Retention Lead. Highlight your experience in CRM/ESP and any data-driven projects you've worked on. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing customer engagement and how your background makes you the perfect fit for this hybrid role. Let us know what excites you about working with us!
Showcase Your Data Skills: Since this role is all about data-driven growth, don’t forget to mention specific tools or methodologies you’ve used to analyse customer behaviour. We love numbers, so share any metrics that demonstrate your impact in previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Passenger Clothing
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms relevant to the role. Brush up on your knowledge of customer engagement strategies and be ready to discuss how you've used data to drive retention in previous roles.
✨Showcase Your Data Skills
Prepare examples that highlight your data literacy. Be ready to explain how you've analysed customer behaviour in the past and how those insights led to successful marketing optimisations. Numbers speak volumes!
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly, especially when discussing complex strategies or data findings. Remember, it’s not just about what you say, but how you say it.
✨Align with Their Values
Research the company’s mission and values, especially their focus on outdoor lifestyle. Be prepared to discuss how your personal values align with theirs and how you can contribute to enhancing customer engagement in a meaningful way.