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- Tasks: Design retention strategies and manage a CRM platform to boost customer engagement.
- Company: Leading outdoor lifestyle retailer based in the beautiful New Forest.
- Benefits: Generous leave, medical benefits, and personal empowerment opportunities.
- Why this job: Join a dynamic team and make a real impact on customer loyalty.
- Qualifications: Minimum 4 years in CRM/ESP with strong data literacy and communication skills.
- Other info: Hybrid role offering flexibility and growth in a vibrant industry.
The predicted salary is between 40000 - 50000 £ per year.
A leading outdoor lifestyle retailer in the New Forest seeks a CRM & Retention Manager to enhance customer engagement. This hybrid role involves designing retention strategies, managing a CRM platform, and analyzing customer behavior for marketing optimization.
The ideal candidate has a minimum of 4 years' experience in CRM/ESP, is data literate, and possesses strong communication skills.
There is an attractive rewards package including generous leave, medical benefits, and opportunities for personal empowerment.
CRM & Retention Lead — Hybrid/Remote, Data-Driven Growth in London employer: Passenger Clothing
Contact Detail:
Passenger Clothing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM & Retention Lead — Hybrid/Remote, Data-Driven Growth in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your CRM strategies and data-driven results. This will help you stand out and demonstrate your expertise.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to CRM and retention strategies. We can help you with mock interviews to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace CRM & Retention Lead — Hybrid/Remote, Data-Driven Growth in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM & Retention Lead. Highlight your experience in CRM/ESP and any data-driven projects you've worked on. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing customer engagement and how your background makes you the perfect fit for this hybrid role. Let us know what excites you about working with us!
Showcase Your Data Skills: Since we're all about data-driven growth, make sure to highlight your data literacy in both your CV and cover letter. Share specific examples of how you've used data to optimise marketing strategies or improve customer retention.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Passenger Clothing
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms relevant to the role. Brush up on your knowledge of customer engagement strategies and be ready to discuss how you've used data to drive retention in past roles.
✨Showcase Your Data Skills
Prepare examples that highlight your data literacy. Be ready to explain how you've analysed customer behaviour to optimise marketing efforts. Use specific metrics or case studies to demonstrate your impact.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly, especially when discussing complex data insights. Remember, it’s not just about what you say, but how you say it!
✨Align with Their Values
Research the company’s mission and values, especially their focus on outdoor lifestyle. Be prepared to discuss how your personal values align with theirs and how you can contribute to enhancing customer engagement in that context.