At a Glance
- Tasks: Join our Customer Service team to delight customers and resolve their queries.
- Company: Passenger, a brand dedicated to enhancing customer experiences.
- Benefits: Flexible working, 50% staff discount, and potential for permanent contract.
- Other info: Dynamic hybrid role with training provided at our HQ in the New Forest.
- Why this job: Be part of a passionate team making a real impact on customer journeys.
- Qualifications: Customer service experience and great communication skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
Some exciting opportunities to join the Passenger journey for the busiest time of the year! We’re passionate about offering the best possible experience for our fellow roamers, wanderers and escapists, as well as connection and the well-being of ourselves and our environment. In this position you’ll play a key role in delivering this brand purpose in a direct and rewarding way to our valued customers.
Your Focus
- Work dynamically as part of our CS team to serve our customers by resolving problems efficiently, as well as assisting with resolving these as part of the bigger picture.
- Delight customers by answering product and service questions via email, live chat, Whatsapp and social contacts in a friendly and professional way.
- Edit, update and make changes to customer orders and profiles.
- Spot problems and get them fixed, before they reach our customers.
- Process e-commerce transactions like refunds, gift cards and order amendments.
- Report daily on trends, problems or common queries you’re seeing.
- Spot patterns and trends, and communicate with the team in our daily meetings.
- Elevate and improve our customer service processes wherever possible.
- Be an advocate of the brand, communicating our purpose, mission and vision.
The Opportunity
We believe there’s no better place to start at Passenger than by understanding, helping and communicating directly with our community. You’ll play a key part in delivering this brand promise by supporting our community in a direct and rewarding way.
The Ideal Candidate
- A positive people person with a can-do attitude
- Thrives in a fast-paced environment
- Great communicator
- Problem-solver, quick-thinker and willing to take initiative
- Compassionate and empathetic
- Strong attention to detail
- Methodical and calm under pressure
- Experience working with CS software
Experience
A background in customer service, especially working with CS software, would be a sweet advantage. Extra points if you have a good knowledge of CS processes in e-commerce, and have previous experience in a remote/hybrid role. Full training will be provided at our HQ in the New Forest. Excellent written and spoken English essential for the role.
What We Offer
- A culture of freedom, flexibility, and trust.
- Escapism is serious business for us, we practice what we preach.
- Location: This is a hybrid role and requires weekly visits to our HQ in the New Forest, UK.
- Hours: 40hr a week contract Tuesday - Saturday, 9am - 6pm, September 1st 2026 to January 31st 2027.
- 50% staff discount, and 20% discount for your close friends & family.
- Roles are offered on a temporary contract, starting September 1st 2026. There will be an opportunity to move to a permanent full time contract for the right candidate.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or any other factors.
Customer Service Coordinator employer: Passenger Clothing
At Passenger, we pride ourselves on fostering a culture of freedom, flexibility, and trust, making it an excellent employer for those looking to make a meaningful impact in customer service. Our hybrid role allows you to connect with our vibrant community while enjoying the beautiful surroundings of the New Forest, and we offer generous staff discounts alongside opportunities for career growth. Join us during our busiest season and be part of a team that values compassion, initiative, and a positive attitude.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Passenger Clothing.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Passenger Clothing. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Passenger Clothing.
How to prepare for a job interview at Passenger Clothing
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Passenger Clothing's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Passenger Clothing offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
