At a Glance
- Tasks: Lead a vibrant Front of House team and ensure every customer has an unforgettable experience.
- Company: Charming pub in historic Topsham, known for quality food and service.
- Benefits: 28 days' holiday, pension scheme, meals on duty, tips, and performance bonuses.
- Other info: Flexible hours, including weekends, with great career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in a bustling hospitality environment.
- Qualifications: Experience in hospitality, strong leadership, and excellent customer service skills.
Are you an experienced hospitality professional who enjoys leading a team and making sure every customer receives a great experience? Our client is located in the charming historic town of Topsham, situated on the River Exe, just four miles from Exeter. Combining traditional pub hospitality and charm with one of the most sought-after dining locations in Devon, they offer a welcoming environment focused on quality food and service.
The Role
You will be responsible for supervising the Front of House operation, ensuring the smooth running of the floor while supporting the management team with day-to-day operational duties.
Key Responsibilities
- Greeting and seating customers and ensuring a welcoming experience
- Delegating responsibilities and running the floor in the Assistant Manager’s absence
- Supporting and supervising the Front of House team to maintain high standards of service
- Cashing up at the end of the day, locking up and placing orders with suppliers
- Supporting management with customer complaints and liaising with the kitchen to resolve any issues
- Ensuring allergen awareness and Health & Safety procedures are followed
- Maintaining a clean, organised and well-presented Front of House area
- Managing your time effectively and remaining calm under pressure
- Working flexibly, including weekends and bank holidays
Requirements
Essential
- Previous experience working in a Front of House or hospitality environment
- Ability to lead a team and work on your own initiative
- Excellent customer service and communication skills
- Strong time management and organisational skills
- Ability to work under pressure in a busy customer-facing environment
- Understanding of Health & Safety and allergen awareness procedures
- Flexibility to work a variety of hours, including weekends and bank holidays
- Live within a commutable distance
Desirable
- Previous experience working in a busy hospitality establishment
- Previous experience managing or supervising a hospitality team
What’s In It For You
- 28 days' holiday
- All year-round work
- Pension scheme
- Meals on duty
- Tips
- Performance bonus
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
Your data will be handled in line with GDPR.
Front of House Supervisor in Topsham employer: Passage House Inn
Join a vibrant team in the picturesque town of Topsham, where hospitality meets charm. Our client offers a supportive work culture that prioritises employee growth, with opportunities for advancement and a focus on delivering exceptional customer experiences. Enjoy competitive benefits including 28 days' holiday, a pension scheme, and performance bonuses, all while working in one of Devon's most sought-after dining locations.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Supervisor in Topsham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Passage House Inn. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Passage House Inn
Don't be shy about reaching out to Passage House Inn directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Supervisor in Topsham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Passage House Inn and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Passage House Inn
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
