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- Tasks: Be the friendly face of our hotel, delivering exceptional guest service.
- Company: Join the Passage House Hotel as it transforms into a modern IHG-branded property.
- Benefits: Enjoy discounted food, employee discounts, and free parking.
- Why this job: Be part of an exciting relaunch and make guests feel welcome.
- Qualifications: Customer service experience preferred; strong communication skills are a must.
- Other info: Flexible shifts available in a dynamic and supportive environment.
The predicted salary is between 10 - 12 £ per hour.
About Us
The Passage House Hotel is undergoing an exciting full refurbishment and transformation into an internationally recognised IHG-branded property. This is a unique opportunity to join us at a pivotal stage and be part of the relaunch of a modern, guest-focused hotel experience.
Role Overview
We are seeking a friendly, professional, and organised Hotel Receptionist to be the welcoming face of our newly relaunched hotel. You will play a key role in delivering outstanding guest service, supporting daily front desk operations, and upholding the standards expected of an IHG-branded property.
Key Responsibilities
- Deliver exceptional guest service from check-in to check-out
- Handle guest enquiries in person, by phone, and via email with professionalism
- Process reservations, payments, and room allocations accurately
- Provide information about hotel facilities, local attractions, and services
- Assist with guest complaints or issues, ensuring prompt and effective resolution
- Maintain the reception area to a high standard of cleanliness and presentation
- Support the Front Of House team during busy periods and contribute to a positive working environment
- Ensure all guest information is handled confidentially and in line with GDPR
Key Requirements
- Previous experience as a Receptionist or in a customer-facing role (hospitality experience preferred)
- Strong communication and interpersonal skills
- Confident using computers and reservation systems (training provided if needed)
- Excellent organisational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Positive attitude and a passion for delivering outstanding guest service
- Flexibility to work shifts, including evenings, weekends, and holidays
This is a Part-time Job
Benefits
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Part-time Receptionist employer: Passage House Hotel
Contact Detail:
Passage House Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Receptionist
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on The Passage House Hotel and its transformation. This will help you show genuine interest and enthusiasm for the role, making you stand out as a candidate.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel. Brush up on your communication and interpersonal skills by role-playing common guest interactions with friends or family. This will help you feel more confident during the real deal.
✨Tip Number 3
Be ready to showcase your multitasking abilities! The front desk can get busy, so think of examples from your past experiences where you've successfully juggled multiple tasks. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of landing that part-time receptionist role at our newly relaunched hotel.
We think you need these skills to ace Part-time Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and professional personality shine through. We want to see how you can be the welcoming face of our hotel, so don’t be afraid to show us your enthusiasm for guest service!
Tailor Your Experience: Make sure to highlight any previous experience in customer-facing roles, especially in hospitality. We’re looking for someone who can handle guest enquiries with professionalism, so share specific examples that demonstrate your skills.
Be Clear and Concise: Keep your application clear and to the point. We appreciate attention to detail, so make sure your writing is free from errors and easy to read. This will show us that you have the organisational skills we’re after!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Passage House Hotel!
How to prepare for a job interview at Passage House Hotel
✨Know the Hotel Inside Out
Before your interview, take some time to research The Passage House Hotel. Familiarise yourself with its facilities, services, and any recent news about the refurbishment. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond to make someone’s day better.
✨Practice Common Interview Questions
Anticipate questions related to handling guest complaints, managing busy periods, and your experience with reservation systems. Practising your responses can help you articulate your thoughts clearly and demonstrate your problem-solving skills during the interview.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This not only reflects your understanding of the role but also shows respect for the interviewers and the hotel’s standards.