At a Glance
- Tasks: Manage the hotel reception at night, ensuring guest satisfaction and safety.
- Company: Join the Passage House Hotel during its exciting transformation into an IHG-branded property.
- Benefits: Enjoy discounted meals, employee discounts, and free parking.
- Other info: Ideal for those who thrive in independent roles and enjoy a dynamic work environment.
- Why this job: Be the face of the hotel and create memorable experiences for guests.
- Qualifications: Previous hospitality or customer service experience preferred; strong communication skills essential.
The predicted salary is between 22000 - 26000 £ per year.
About Us
The Passage House Hotel is undergoing an exciting full refurbishment and transformation into an internationally recognised IHG-branded property. This is a fantastic opportunity to join us during an exciting period of change and play an important role in delivering exceptional guest experiences as we relaunch the hotel.
Role Overview
We are seeking a reliable, professional, and customer-focused Reception Night Porter to oversee the hotel during overnight hours. As the face of the hotel throughout the night, you will provide excellent guest service, ensure the smooth running of front desk operations, and maintain the safety and security of the property. This role is ideal for someone who enjoys working independently, has strong attention to detail, and takes pride in delivering outstanding hospitality.
Key Responsibilities
- Manage the hotel reception desk during overnight shifts, providing a warm and professional welcome to guests
- Handle late check‑ins, early departures, and guest enquiries efficiently and professionally
- Complete nightly audit procedures and administrative tasks accurately
- Ensure the safety and security of guests, staff, and hotel premises throughout the night
- Carry out regular security checks of the property
- Set up public areas, meeting rooms, or breakfast areas as required for the following day
- Respond promptly to guest requests and resolve issues professionally
- Maintain cleanliness and presentation standards in reception and public areas
- Support other departments where required to ensure smooth overnight operations
- Ensure all work aligns with hotel and IHG brand standards
Key Requirements
- Previous reception, hospitality, hotel, or customer service experience preferred
- Strong communication and customer service skills
- Comfortable working independently and taking ownership during overnight hours
- Good IT and administrative skills
- Calm, professional, and reliable under pressure
- Flexible approach to work with strong attention to detail
- Availability to work overnight shifts, weekends, and holidays as required
Benefits
- Discounted or free food
- Employee discount
- Free parking
- On‑site parking
Night Front Desk Lead - Guest Experience & Safety employer: Passage House Hotel
The Passage House Hotel offers a unique opportunity to be part of an exciting transformation into an IHG-branded property, making it an excellent employer for those passionate about hospitality. With a focus on delivering exceptional guest experiences, employees benefit from a supportive work culture that values professionalism and attention to detail, alongside perks such as discounted meals, free parking, and opportunities for personal growth during this dynamic period. Join us in creating memorable stays for our guests while enjoying the advantages of working in a revitalised environment.
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Desk Lead - Guest Experience & Safety
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that dream job at The Passage House Hotel.
✨Tip Number 2
Prepare for the interview by researching the hotel and its transformation. Show us you’re genuinely excited about the changes happening at The Passage House Hotel and how you can contribute to delivering exceptional guest experiences.
✨Tip Number 3
Practice your customer service skills! Think of scenarios you might face as a Night Front Desk Lead and how you would handle them. We want to see that you can keep calm under pressure and provide top-notch service to our guests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team during this exciting period of change.
We think you need these skills to ace Night Front Desk Lead - Guest Experience & Safety
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and professionalism in your tone can make a big difference.
Tailor Your Experience:Make sure to highlight any relevant experience you have in hospitality or customer service. We’re looking for someone who can manage the front desk with ease, so connect your past roles to the responsibilities listed in the job description.
Be Detail-Oriented:Attention to detail is key in this role. Double-check your application for any typos or errors before submitting it. A polished application shows us that you take pride in your work, just like we do at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. We can’t wait to hear from you!
How to prepare for a job interview at Passage House Hotel
✨Know the Hotel Inside Out
Before your interview, take some time to research The Passage House Hotel and its transformation into an IHG-branded property. Familiarise yourself with their values, recent changes, and what makes them stand out in the hospitality industry. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Customer Service Skills
As a Night Front Desk Lead, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Think about how you handled difficult situations or resolved issues effectively, as this will demonstrate your ability to maintain high standards of hospitality.
✨Highlight Your Independence and Reliability
Since this role involves working independently during overnight hours, be ready to discuss times when you successfully managed responsibilities on your own. Emphasise your reliability and how you ensure safety and security, as these are crucial aspects of the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest requests. Practice responses to common situations, like dealing with a late check-in or a guest complaint. This will help you articulate your thought process and demonstrate your calmness under pressure.
