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- Tasks: Be the friendly face of our hotel, delivering exceptional guest service.
- Company: Join the Passage House Hotel as it transforms into a modern IHG-branded property.
- Benefits: Enjoy discounted food, employee discounts, and free parking.
- Why this job: Be part of an exciting relaunch and make guests feel welcome.
- Qualifications: Customer service experience preferred; strong communication skills required.
- Other info: Flexible shifts available, perfect for students looking to gain experience.
The predicted salary is between 10 - 12 £ per hour.
The Passage House Hotel is undergoing an exciting full refurbishment and transformation into an internationally recognised IHG-branded property. This is a unique opportunity to join us at a pivotal stage and be part of the relaunch of a modern, guest-focused hotel experience.
We are seeking a friendly, professional, and organised Hotel Receptionist to be the welcoming face of our newly relaunched hotel. You will play a key role in delivering outstanding guest service, supporting daily front desk operations, and upholding the standards expected of an IHG-branded property.
Key Responsibilities- Deliver exceptional guest service from check-in to check-out
- Handle guest enquiries in person, by phone, and via email with professionalism
- Process reservations, payments, and room allocations accurately
- Provide information about hotel facilities, local attractions, and services
- Assist with guest complaints or issues, ensuring prompt and effective resolution
- Maintain the reception area to a high standard of cleanliness and presentation
- Support the Front Of House team during busy periods and contribute to a positive working environment
- Ensure all guest information is handled confidentially and in line with GDPR
- Previous experience as a Receptionist or in a customer-facing role (hospitality experience preferred)
- Strong communication and interpersonal skills
- Confident using computers and reservation systems (training provided if needed)
- Excellent organisational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Positive attitude and a passion for delivering outstanding guest service
- Flexibility to work shifts, including evenings, weekends, and holidays
This is a Part-time Job
Benefits- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Part-time Receptionist in Kingsteignton employer: Passage House Hotel
Contact Detail:
Passage House Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Receptionist in Kingsteignton
✨Tip Number 1
Make sure to research The Passage House Hotel and its transformation. Knowing the ins and outs of the hotel will help you stand out during interviews and show your genuine interest in being part of the team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the face of the hotel, so role-play common guest interactions with friends or family to boost your confidence and polish your responses.
✨Tip Number 3
Don’t forget to showcase your organisational skills! Think of examples from past experiences where you juggled multiple tasks effectively, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Part-time Receptionist in Kingsteignton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and professional side shine through. We want to see your personality, so don’t be afraid to add a touch of warmth and enthusiasm that reflects the welcoming atmosphere we’re creating at The Passage House Hotel.
Tailor Your Experience: Make sure to highlight any previous experience you have in customer-facing roles, especially in hospitality. We’re looking for someone who can deliver outstanding guest service, so connect your past roles to the responsibilities listed in the job description.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for strong communication skills, so show us you can convey your thoughts effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as we relaunch our hotel. Don’t miss out!
How to prepare for a job interview at Passage House Hotel
✨Know the Hotel Inside Out
Before your interview, take some time to research The Passage House Hotel and its transformation into an IHG-branded property. Familiarise yourself with the hotel’s facilities, services, and local attractions so you can confidently discuss how you would enhance the guest experience.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you delivered exceptional customer service. Think about specific situations where you resolved complaints or went above and beyond for a guest. This will demonstrate your ability to handle the responsibilities of a receptionist effectively.
✨Practice Your Communication Style
As a receptionist, strong communication skills are key. Practice answering common interview questions clearly and professionally. You might even want to role-play with a friend to get comfortable with handling inquiries and showcasing your friendly personality.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Remember, you’ll be the welcoming face of the hotel!