At a Glance
- Tasks: Manage the hotel reception desk and provide exceptional guest service during overnight shifts.
- Company: Join the Passage House Hotel as it transforms into an IHG-branded property.
- Benefits: Enjoy discounted food, employee discounts, and free on-site parking.
- Other info: Flexible hours with opportunities to work independently in a dynamic environment.
- Why this job: Be the face of the hotel at night and create memorable experiences for guests.
- Qualifications: Previous hospitality or customer service experience preferred; strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
About Us
The Passage House Hotel is undergoing an exciting full refurbishment and transformation into an internationally recognised IHG-branded property. This is a fantastic opportunity to join us during an exciting period of change and play an important role in delivering exceptional guest experiences as we relaunch the hotel.
Role Overview
We are seeking a reliable, professional, and customer-focused Reception Night Porter to oversee the hotel during overnight hours. As the face of the hotel throughout the night, you will provide excellent guest service, ensure the smooth running of front desk operations, and maintain the safety and security of the property. This role is ideal for someone who enjoys working independently, has strong attention to detail, and takes pride in delivering outstanding hospitality.
Key Responsibilities
- Manage the hotel reception desk during overnight shifts, providing a warm and professional welcome to guests
- Handle late check‑ins, early departures, and guest enquiries efficiently and professionally
- Complete nightly audit procedures and administrative tasks accurately
- Ensure the safety and security of guests, staff, and hotel premises throughout the night
- Carry out regular security checks of the property
- Set up public areas, meeting rooms, or breakfast areas as required for the following day
- Respond promptly to guest requests and resolve issues professionally
- Maintain cleanliness and presentation standards in reception and public areas
- Support other departments where required to ensure smooth overnight operations
- Ensure all work aligns with hotel and IHG brand standards
Key Requirements
- Previous reception, hospitality, hotel, or customer service experience preferred
- Strong communication and customer service skills
- Comfortable working independently and taking ownership during overnight hours
- Good IT and administrative skills
- Calm, professional, and reliable under pressure
- Flexible approach to work with strong attention to detail
- Availability to work overnight shifts, weekends, and holidays as required
Benefits
- Discounted or free food
- Employee discount
- Free parking
- On‑site parking
Hotel Night Receptionist employer: Passage House Hotel
The Passage House Hotel offers a unique opportunity to be part of an exciting transformation into an IHG-branded property, making it an excellent employer for those passionate about hospitality. With a focus on delivering exceptional guest experiences, employees benefit from a supportive work culture that values professionalism and attention to detail, alongside opportunities for personal growth and development. Enjoy perks such as discounted meals, free parking, and the chance to contribute to a vibrant team during this pivotal time in the hotel's journey.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Night Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that night receptionist role.
✨Tip Number 2
Show off your personality! When you get to the interview stage, let your passion for customer service shine through. Share stories about how you've gone above and beyond for guests in the past – it’ll make you memorable!
✨Tip Number 3
Be prepared for those late-night scenarios! Think about how you would handle common issues that might arise during overnight shifts, like a guest needing assistance or a security concern. This shows you're ready for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining us at The Passage House Hotel.
We think you need these skills to ace Hotel Night Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our team.
Tailor Your Experience:Make sure to highlight any previous experience in hospitality or customer service. We’re looking for someone who can manage the reception desk and provide excellent guest service, so connect your past roles to what we need!
Be Detail-Oriented:Attention to detail is key in this role. When you write your application, double-check for any typos or errors. A polished application shows us that you take pride in your work, just like we do at The Passage House Hotel.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as we transform into an IHG-branded property!
How to prepare for a job interview at Passage House Hotel
✨Know the Hotel Inside Out
Before your interview, take some time to research The Passage House Hotel and its transformation into an IHG-branded property. Familiarise yourself with their services, values, and any recent news. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Receptionist, you'll be the face of the hotel during overnight hours. Prepare examples from your past experiences where you've provided exceptional customer service or resolved guest issues. Highlighting these moments will demonstrate your ability to handle the responsibilities of the role.
✨Emphasise Your Independence and Reliability
Since this role requires working independently, be ready to discuss how you manage tasks on your own. Share instances where you've taken ownership of a situation, especially under pressure. This will reassure them that you can maintain safety and security throughout the night.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle unexpected situations. Think of scenarios related to late check-ins, guest complaints, or security concerns. Practising your responses will help you stay calm and articulate during the interview.
