At a Glance
- Tasks: Manage the hotel reception at night, ensuring guest satisfaction and safety.
- Company: Exciting IHG-branded hotel undergoing a full refurbishment.
- Benefits: Competitive pay, flexible hours, and a chance to be part of a transformative experience.
- Other info: Perfect for those who enjoy working independently in a dynamic environment.
- Why this job: Join us during an exciting relaunch and make a real impact on guest experiences.
- Qualifications: Strong customer service skills and attention to detail required.
The predicted salary is between 22000 - 26000 £ per year.
About Us
The Passage House Hotel is undergoing an exciting full refurbishment and transformation into an internationally recognised IHG-branded property. This is a fantastic opportunity to join us during an exciting period of change and play an important role in delivering exceptional guest experiences as we relaunch the hotel.
Role Overview
We are seeking a reliable, professional, and customer-focused Reception Night Porter to oversee the hotel during overnight hours. As the face of the hotel throughout the night, you will provide excellent guest service, ensure the smooth running of front desk operations, and maintain the safety and security of the property. This role is ideal for someone who enjoys working independently, has strong attention to detail, and takes pride in delivering outstanding hospitality.
Key Responsibilities
- Manage the hotel reception desk during overnight shifts, providing a warm and professional welcome to guests
- Handle late check-ins, early departures, and guest enquiries efficiently and professionally
- Complete nightly audit procedures and administrative tasks accurately
- Ensure the safety and security of guests, staff, and hotel premises throughout the night
- Carry out regular security checks of the property
- Set up public areas, meeting rooms, or breakfast areas as required for the following day
- Respond promptly to guest requests and resolve issues professionally
Hotel Night Receptionist in Devon employer: Passage House Hotel
The Passage House Hotel offers a unique opportunity to be part of an exciting transformation into an IHG-branded property, making it an excellent employer for those passionate about hospitality. With a focus on exceptional guest experiences, employees benefit from a supportive work culture that values professionalism and attention to detail, alongside opportunities for personal and professional growth during this dynamic period. Join us in creating memorable stays for our guests while enjoying the advantages of working in a beautifully refurbished environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Night Receptionist in Devon
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that night receptionist role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for customer service shine through. Share stories about how you've gone above and beyond for guests in the past.
✨Tip Number 3
Be prepared for situational questions! Think about how you'd handle late check-ins or guest complaints. Practising these scenarios can help you feel more confident during the interview.
✨Tip Number 4
Apply directly through our website! It shows you're genuinely interested in joining us at The Passage House Hotel. Plus, it makes it easier for us to spot your application and get back to you quickly.
We think you need these skills to ace Hotel Night Receptionist in Devon
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference, especially for a role that involves guest interaction.
Tailor Your Application:Make sure to tailor your application specifically for the Hotel Night Receptionist role. Highlight your relevant experience in customer service and any skills that align with the responsibilities mentioned in the job description. This shows us that you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your experience and skills, making it easier for us to see why you’d be a great fit.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re getting all the latest updates about the hotel and the exciting changes happening here at The Passage House Hotel.
How to prepare for a job interview at Passage House Hotel
✨Know the Hotel Inside Out
Before your interview, make sure you research The Passage House Hotel thoroughly. Familiarise yourself with its history, recent refurbishments, and the IHG brand. This knowledge will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to handle late check-ins or resolve issues efficiently, as this will demonstrate your suitability for the role.
✨Emphasise Your Attention to Detail
In this role, attention to detail is crucial, especially when completing nightly audits and security checks. Be ready to discuss how you ensure accuracy in your work and how you maintain high standards, even during quiet hours.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of potential situations you might face during a night shift, such as dealing with a guest complaint or a security issue, and outline how you would handle them professionally.
