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- Tasks: Lead a dynamic team and drive business growth in London's property management market.
- Company: Join the UK's top short-let management company, empowering homeowners since 2015.
- Benefits: Enjoy a competitive salary, generous holiday, pension scheme, and potential for high earnings.
- Other info: Exciting opportunity for career growth in a fast-paced, supportive environment.
- Why this job: Make a real impact by enhancing guest experiences and building strong community relationships.
- Qualifications: Proven leadership skills and a knack for strategic sales and operations.
The predicted salary is between 50000 - 100000 £ per year.
Pass the Keys is the UK's leading full-service short-let and holiday-let management company, simplifying property hosting for homeowners since 2015. Our mission is to empower homeowners by delivering a hassle-free hosting experience while ensuring an exceptional guest stay.
As Territory Manager, you will take ownership of the financial and commercial performance of our London territory, driving operational excellence and business growth. You will be responsible for overseeing day-to-day operations, developing strategic sales and marketing initiatives, and leading a high-performing team to ensure outstanding service for our hosts and guests. This is a results-driven role where you will achieve ambitious KPIs through a combination of people management, operational rigour, and an analytical approach. Your performance will be measured by the successful growth of your portfolio.
Key Responsibilities- Market Leadership
- Own the territory's P&L.
- Lead monthly and quarterly business reviews, reporting on performance and strategic initiatives.
- Recruit, train, and develop a high-performing local team as the market scales.
- Conduct continuous market research and competitor analysis to identify opportunities and inform strategy.
- Sales
- Attend property viewings, prepare compelling quotes, and manage all sales activities within our CRM (HubSpot).
- Forge and nurture strategic local partnerships to generate new business and enhance brand reputation.
- Approve new property listings, ensuring they meet quality standards and brand guidelines.
- Operations
- Implement strategies to foster host loyalty and build strong, lasting relationships.
- Oversee day-to-day operations, ensuring the seamless functioning of on-the-ground teams and local suppliers.
- Proactively manage host accounts, including resolving failed or missed payments and other financial queries.
- Financial Performance NBV vs Previous Year: Year-over-year growth in Net Booking Value.
- Gross Profit NBV %: The gross profit margin on Net Booking Value.
Growth occasional weekend work may be required.
UK-Specific Benefits- 22 days of holiday plus a birthday entitlement.
- Pension scheme with salary sacrifice, 7% matching.
- Enhanced maternity pay up to 90% of salary for six months.
Salary: £50,000 guaranteed basic salary, plus uncapped profit share potential. In the past, this role earned up to £90k. We hope a good candidate would drive territory performance to earn £100k+ per year.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industries: IT Services and IT Consulting
Territory Manager, London employer: Pass the Keys®
Contact Detail:
Pass the Keys® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Territory Manager, London
✨Tip Number 1
Network like a pro! Attend local events and meet-ups related to property management or hospitality. This is your chance to connect with industry professionals and potential partners who can help you land that Territory Manager role.
✨Tip Number 2
Show off your analytical skills! Prepare to discuss how you've used data to drive performance in previous roles. Bring examples of how you've achieved KPIs and improved financial outcomes – this will impress the hiring team.
✨Tip Number 3
Be ready to demonstrate your leadership style. Think about how you've built and developed teams in the past. Share stories that highlight your ability to motivate others and drive operational excellence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Pass the Keys and making a difference in the London territory.
We think you need these skills to ace Territory Manager, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Territory Manager role. Highlight your achievements in sales, team management, and operational excellence to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about property management and how your background makes you the perfect candidate for driving growth in our London territory.
Showcase Your Analytical Skills: Since this role involves a lot of data-driven decision-making, don’t forget to mention any experience you have with market research or performance analysis. We love candidates who can back up their strategies with solid data!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Pass the Keys®
✨Know Your Numbers
As a Territory Manager, you'll need to demonstrate your understanding of financial performance metrics. Brush up on key figures like Net Booking Value and Gross Profit margins. Be ready to discuss how you've driven growth in previous roles and how you plan to achieve ambitious KPIs.
✨Showcase Your Leadership Skills
This role requires leading a high-performing team, so be prepared to share examples of how you've successfully recruited, trained, and developed talent. Highlight your people management style and any strategies you've implemented to foster team loyalty and performance.
✨Market Savvy is Key
Conduct thorough research on the London short-let market and competitors before your interview. Be ready to discuss potential opportunities you've identified and how you would leverage them to enhance Pass the Keys' market position.
✨Sales Strategy Matters
Since sales are a big part of this role, think about your approach to property viewings and managing CRM activities. Prepare to talk about successful sales initiatives you've led and how you would forge strategic partnerships to boost business growth.