Operations Lead - Short-Term Rentals & Guest Experience

Operations Lead - Short-Term Rentals & Guest Experience

Full-Time 35000 - 45000 Β£ / year (est.) No working from home possible
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At a Glance

  • Tasks: Manage short-term rental operations and ensure five-star guest experiences.
  • Company: Pass the Keys, a leading name in short-term rentals in London.
  • Benefits: Flexible schedule, travel opportunities, and a dynamic work environment.
  • Other info: Opportunity for hands-on work and career growth in a vibrant industry.
  • Why this job: Join a fast-paced team and make a real impact on guest satisfaction.
  • Qualifications: Experience in operations and strong planning skills required.

The predicted salary is between 35000 - 45000 Β£ per year.

Pass the Keys in London is seeking an experienced operations professional to drive end-to-end service delivery for a portfolio of short-let properties.

You will manage scheduling, guest needs, supplier relations, and on-site inspections to ensure five-star guest experiences.

The role emphasizes complex planning, KPI-driven performance, and hands-on field work in a fast-paced environment. A flexible schedule and travel to properties are expected.

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Operations Lead - Short-Term Rentals & Guest Experience employer: Pass the Keys

Pass the Keys is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to make a significant impact in the fast-evolving short-let market. With a strong emphasis on employee growth, you will have access to ongoing training and development opportunities, ensuring your skills are always at the forefront of industry trends. Located in the UK, our team enjoys the unique advantage of working within a vibrant and supportive community, where innovation and creativity are not just encouraged but celebrated.

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Contact Details:

Pass the Keys Recruitment Team

We think you need these skills to ace Operations Lead - Short-Term Rentals & Guest Experience

Operations Management
Service Delivery
Scheduling
Supplier Relations
On-Site Inspections
Guest Experience Management
KPI Management