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- Tasks: Deliver exceptional guest experiences and support day-to-day property operations.
- Company: Join Pass the Keys, a leading short-let management company in the UK.
- Benefits: Earn £18+ per hour with flexible freelance work that fits your lifestyle.
- Why this job: Be the friendly face that keeps everything running smoothly while gaining valuable experience.
- Qualifications: Flexible availability, attention to detail, and basic handyman skills are a plus.
- Other info: Immediate start with ongoing support from a professional team.
The predicted salary is between 13 - 16 £ per hour.
Freelance Operations & Housekeeping Associate - London Flexible Part‑Time Work | £18+ per hour
Are you looking for flexible work that fits around your existing commitments?
About Us
Pass the Keys is one of the UK's leading short‑let management companies. We help homeowners earn more from platforms like Airbnb and Booking.com by handling everything from marketing to guest support and housekeeping. Our goal? To make short‑letting completely hassle‑free for property owners and seamless for guests.
Role Overview
As an Operations Associate, you'll play a hands‑on role in delivering exceptional guest experiences and supporting the day-to‑day operations of our properties. You'll be the on‑the‑ground problem solver, fixer and friendly face that keeps everything running smoothly.
Key Responsibilities
- Fixing small handyman / maintenance jobs
- Delivering guest essentials and equipment to properties as needed
- Assisting guests with check‑in, key exchanges and property access
- Running errands to resolve in‑stay guest requests
- Occasionally performing property cleans and linen changes to a high standard, following the Pass the Keys Cleaning Protocol
- Conducting spot checks and reporting maintenance issues
- Assisting with linen stock management at the local storage unit
- Using the Pass the Keys app to log jobs, upload photos, and report damage or issues
What We’re Looking For
- Flexible availability, throughout the week, including evenings and weekends, with the ability to respond to jobs at short notice
- A reliable and punctual approach as our guests experience depend on a timely approach
- High standards and attention to detail, especially when it comes to cleaning and presentation
- Access to your own transport (car, scooter or bike) to move efficiently around London with supplies
- Own set of basic tools (e.g. screwdriver, hammer, drill, tape measure) for minor maintenance tasks
- Confident using a smartphone and mobile apps for job tracking and communication
- An understanding of short‑let hospitality (e.g. Airbnb) and guest expectations
- A good working knowledge of London's layout and neighbourhoods
- Ability to work independently, troubleshoot under pressure, and communicate clearly with the City Management Team
- Basic handyman skills are a bonus — and having your own tools is essential for these tasks
Benefits
- £18 per hour, depending on the task and time of day
- Flexible freelance work that fits around your lifestyle
- Immediate start with ongoing support from a friendly, professional team
- A chance to grow with one of the UK's fastest‑growing short‑let platforms.
Apply Now
If you're enthusiastic, dependable, and love variety in your day, we'd love to hear from you. Please send your CV and a brief note outlining your availability and why this role is right for you.
Explore our Trustpilot reviews and discover why we're a leading company in our field: Trustpilot Reviews
Operations Associate - South West London employer: Pass the Keys®
Contact Detail:
Pass the Keys® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Associate - South West London
✨Tip Number 1
Get to know the company! Before you apply, check out Pass the Keys' website and social media. Understanding their values and what they stand for will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that gig.
✨Tip Number 3
Be ready for a hands-on interview! For an Operations Associate role, they might want to see how you handle real-life scenarios. Brush up on your problem-solving skills and be prepared to demonstrate your handyman abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t forget to highlight your flexibility and any relevant experience in your note!
We think you need these skills to ace Operations Associate - South West London
Some tips for your application 🫡
Show Your Flexibility: Make sure to highlight your flexible availability in your application. We love candidates who can adapt to our dynamic schedule, so let us know when you're free to work!
Be Specific About Your Skills: When you mention your handyman skills or experience with guest services, be specific! Share examples of tasks you've handled before, as this will help us see how you can fit into our team.
Keep It Concise: We appreciate a straightforward application. Keep your CV and cover note concise but informative. Focus on the key points that make you a great fit for the Operations Associate role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Pass the Keys®
✨Know the Company Inside Out
Before your interview, take some time to research Pass the Keys. Understand their mission, values, and how they operate in the short-let market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
As an Operations Associate, you'll need to be a hands-on problem solver. Prepare examples from your past experiences where you've successfully resolved issues or improved processes. This will demonstrate your ability to think on your feet and handle the unexpected.
✨Highlight Your Flexibility and Reliability
Since the role requires flexible availability, be ready to discuss your schedule and how you can accommodate last-minute requests. Emphasise your punctuality and reliability, as these traits are crucial for ensuring guest satisfaction.
✨Demonstrate Your Attention to Detail
Cleaning and presentation are key aspects of this job. Bring up specific instances where your attention to detail made a difference, whether in previous jobs or personal projects. This will reassure them that you can maintain high standards in every task.