At a Glance
- Tasks: Support short-let properties by solving problems and ensuring guest satisfaction.
- Company: Join Pass the Keys, a top UK short-let management company.
- Benefits: Earn £18+ per hour with flexible freelance hours that fit your lifestyle.
- Other info: Immediate start with ongoing support from a friendly team.
- Why this job: Enjoy variety in your day while making a real impact on guest experiences.
- Qualifications: Reliability, attention to detail, and basic handyman skills are a plus.
The predicted salary is between 18 - 18 € per hour.
Freelance Operations & Housekeeping Associate – London
Flexible Part-Time Work | £18+ per hour
Are you looking for flexible work that fits around your existing commitments? Pass the Keys is seeking a reliable and proactive Freelance Operations Associate to support our growing portfolio of short-let managed properties in London. This role is ideal for someone already working part-time or looking to further supplement their income.
About Us
Pass the Keys is one of the UK’s leading short-let management companies. We help homeowners earn more from platforms like Airbnb and Booking.com by handling everything from marketing to guest support and housekeeping. Our goal? To make short-letting completely hassle-free for property owners and seamless for guests.
Requirements
Role Overview
As an Operations Associate, you’ll play a hands-on role in delivering exceptional guest experiences and supporting the day-to-day operations of our properties. You’ll be the on-the-ground problem solver, fixer and friendly face that keeps everything running smoothly.
Key Responsibilities:
- Fixing small handyman / maintenance jobs
- Delivering guest essentials and equipment to properties as needed
- Assisting guests with check-in, key exchanges and property access
- Running errands to resolve in-stay guest requests
- Occasionally performing property cleans and linen changes to a high standard, following the Pass the Keys Cleaning Protocol
- Conducting spot checks and reporting maintenance issues
- Assisting with linen stock management at the local storage unit
- Using the Pass the Keys app to log jobs, upload photos, and report damage or issues
What We’re Looking For
- Flexible availability, throughout the week, including evenings and weekends, with the ability to respond to jobs at short notice
- A reliable and punctual approach as our guests experience depend on a timely approach
- High standards and attention to detail, especially when it comes to cleaning and presentation
- Access to your own transport (car, scooter or bike) to move efficiently around London with supplies
- Own set of basic tools (e.g. screwdriver, hammer, drill, tape measure) for minor maintenance tasks
- Confident using a smartphone and mobile apps for job tracking and communication
- An understanding of short-let hospitality (e.g. Airbnb) and guest expectations
- A good working knowledge of London’s layout and neighbourhoods
- Ability to work independently, troubleshoot under pressure, and communicate clearly with the City Management Team
- Basic handyman skills are a bonus — and having your own tools is essential for these tasks
Benefits
What We Offer
- £18 per hour, depending on the task and time of day
- Flexible freelance work that fits around your lifestyle
- Immediate start with ongoing support from a friendly, professional team
- A chance to grow with one of the UK’s fastest-growing short-let platforms
Apply Now
If you’re enthusiastic, dependable, and love variety in your day, we’d love to hear from you. Please send your CV and a brief note outlining your availability and why this role is right for you.
Explore our Trustpilot reviews and discover why we’re a leading company in our field:
Operations Associate - South West London employer: Pass the Keys®
Pass the Keys is an excellent employer for those seeking flexible, part-time work in South West London. With competitive pay starting at £18 per hour and a supportive team environment, employees can enjoy a dynamic role that allows for personal growth and development within one of the UK's fastest-growing short-let management companies. The culture promotes independence and problem-solving, making it an ideal fit for proactive individuals looking to balance work with other commitments.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Associate - South West London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and acquaintances who might know someone in the short-let industry. A personal recommendation can go a long way in landing that Operations Associate gig.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your handyman skills and any experience you have with guest services. Make sure they know you're the reliable, proactive person they need!
✨Tip Number 3
Be flexible and ready to jump in! Since this role requires quick responses, let them know you’re available at short notice. Show that you can adapt to their needs and are eager to help out whenever necessary.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Pass the Keys team and ready to make a difference.
We think you need these skills to ace Operations Associate - South West London
Some tips for your application 🫡
Show Your Flexibility:Make sure to highlight your flexible availability in your application. We love candidates who can adapt to our dynamic schedule, so let us know when you're free to work!
Be Specific About Your Skills:When you mention your handyman skills or experience with guest services, be specific! We want to know exactly what you can bring to the table, so don’t hold back on the details.
Keep It Professional Yet Friendly:Your application should reflect the friendly and professional vibe we’re all about at Pass the Keys. Use a warm tone but keep it polished – we want to see your personality shine through!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at Pass the Keys®
✨Know the Company Inside Out
Before your interview, take some time to research Pass the Keys. Understand their mission, values, and how they operate in the short-let market. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Problem-Solving Skills
As an Operations Associate, you'll need to be a hands-on problem solver. Prepare examples from your past experiences where you've successfully tackled challenges or resolved issues. This will demonstrate your proactive approach and ability to think on your feet.
✨Highlight Your Flexibility and Reliability
Since the role requires flexible availability, be ready to discuss your schedule and how you can accommodate last-minute requests. Emphasise your punctuality and reliability, as these traits are crucial for ensuring guest satisfaction.
✨Demonstrate Your Attention to Detail
Attention to detail is key in housekeeping and maintenance tasks. Bring up specific instances where your meticulous nature has led to positive outcomes, whether in cleaning, organisation, or any other relevant experience. This will reassure them that you can maintain high standards.
