At a Glance
- Tasks: Manage operations for short-let properties, ensuring guest satisfaction and seamless service delivery.
- Company: Join Pass the Keys, the UK's leading holiday-let management company.
- Benefits: Enjoy flexible work arrangements, competitive salary, and 30 days of holiday.
- Other info: Great career growth potential with a clear pathway to Territory Manager.
- Why this job: Be part of a dynamic team and make a real impact in property management.
- Qualifications: Experience in operations or hospitality, strong organisational skills, and tech-savvy.
The predicted salary is between 36450 - 44550 £ per year.
Pass the Keys is the UK’s leading full-service short-let and holiday-let management company, simplifying property hosting for homeowners since 2015. Our mission is to empower homeowners by delivering a hassle-free hosting experience while ensuring an exceptional guest stay.
Reporting to the Territory Manager, you will be the engine of our local operations, responsible for the end-to-end service delivery for our portfolio of properties. This is a performance-driven role where your success will be measured by core operational KPIs, including guest satisfaction ratings, cleanliness scores, health and safety compliance, and supplier performance. The ideal candidate thrives in a fast-paced environment, excels at complex scheduling and problem-solving, and has a passion for creating seamless, five-star experiences. This is a hands-on role that requires strong organisational skills and a sharp eye for detail. We're looking for someone who is ambitious and keen to grow with the business. This role offers a clear development pathway, and we're looking for someone with the potential to progress into a Territory Manager position in the future.
Key Responsibilities
- Manage the day-to-day operations of the territory, ensuring properties are guest-ready for every stay.
- Coordinate cleaning, maintenance and operational tasks across the property portfolio.
- Plan resources for upcoming bookings and respond to day-to-day operational issues, including guest check-ins and check-outs.
- Recruit, onboard and support third-party service providers.
- Monitor supplier performance, quality and availability, taking action where required.
- Manage provider communications, hours and operational adjustments.
- Carry out property inspections and spot checks to maintain quality standards.
- Ensure all properties remain compliant with health and safety requirements.
- Manage linen, consumables, key control and property inventory.
- Coordinate the operational setup of new properties before launch.
- Resolve operational issues for guests and hosts professionally and efficiently.
- Review guest feedback and identify opportunities to improve the guest experience.
Key Performance Indicators (KPIs)
- Guest review ratings and cleanliness scores.
- Property inspection and quality standards.
- Health & safety compliance.
- Service provider performance and app usage.
- Operational contribution to territory profitability through efficient service delivery.
Requirements
Essential
- Experience in an Operations, Hospitality or Property Management role.
- Excellent organisational and scheduling skills.
- Strong problem-solving and decision-making abilities.
- Experience managing suppliers or third-party contractors.
- Excellent communication skills.
- Confident using technology and mobile apps.
- A hands-on approach with a willingness to visit properties regularly.
Desirable
- Experience in short-term rental or property management.
- Knowledge of property management software or ticketing systems.
Additional Requirements
- Location: Remote role, but you must be based in Edinburgh with access to a car to visit properties.
- Travel: Occasional travel to other Pass the Keys territories for meetings and training.
Benefits
At Pass the Keys, we are committed to fostering an environment where success is both achievable and sustainable. We believe in empowering our teams with the tools, support, and knowledge they need to thrive. As part of our team, you will benefit from:
- A Global Vision: Join an ambitious company aspiring to be the global leader in short-let and holiday-let property management.
- A Strong Company Culture: Our four core values—Drive, Evolve, Take Pride, and Together—guide everything we do.
- Autonomy & Independence: We manage by results, not input. No micromanagement—just accountability and impact.
- Professional Growth Opportunities: We encourage responsibility and development, allowing you to expand your skills as much as you can handle.
- Flexible Work Arrangements: We understand the importance of work-life balance and support flexible scheduling where possible.
- Competitive Salary: While there may be places that pay more, we offer competitive wages with strong career progression opportunities.
- A Great Team: Work alongside inspiring colleagues in a supportive and collaborative environment.
UK-Specific Benefits: 30 days of holiday (including bank holidays).
Remote Operations Manager, Edinburgh in Basildon employer: Pass the Keys®
Pass the Keys is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to make a significant impact in the fast-evolving short-let market. With a strong emphasis on employee growth, you will have access to ongoing training and development opportunities, ensuring your skills are always at the forefront of industry trends. Located in the UK, our team enjoys the unique advantage of working within a vibrant and supportive community, where innovation and creativity are not just encouraged but celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Operations Manager, Edinburgh in Basildon
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Pass the Keys®. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Pass the Keys®
Don't be shy about reaching out to Pass the Keys® directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Remote Operations Manager, Edinburgh in Basildon
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Pass the Keys® and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Pass the Keys®
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
