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- Tasks: Create engaging training content and support customers in adopting software solutions.
- Company: Join everyLIFE Technologies, a fast-growing tech company revolutionising health and social care.
- Benefits: Enjoy 25 days holiday, private medical cover, life insurance, and a chill Friday finish.
- Why this job: Be part of a mission-driven team that values transparency and customer success.
- Qualifications: Experience in creating training content and project management is essential.
- Other info: Remote work with monthly team meetings in Farnborough; ideal for proactive collaborators.
The predicted salary is between 28000 - 42000 £ per year.
Salary: Circa £35,000 per annum
Position Type: Permanent
Location: UK Remote/hybrid, with requirement to attend a monthly team meeting on site at Head Office, Farnborough, Hampshire
Benefits include: 25 days holiday plus 3 bonus days of leave during company shutdown at Christmas time, private medical cover with Vitality, life insurance at 3x salary, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’.
Working Hours: Full time
Start date: ASAP
Reporting to: Implementation & Training Manager
An innovative technology company, creating cutting edge tools for the health and social care sector, everyLIFE Technologies pride themselves being responsive and care-focused on their outlook.
As a Customer Onboarding and Training Content Specialist, you will be responsible for designing, creating and maintaining engaging content to supplement internal training, as well as training, onboarding and support to everyLIFE customers in their adoption of our software solutions. Formats will include walk-throughs, written articles and videos, tailored to an audience within health and social care.
As part of our everyLIFE Onboarding and Training Team, you will support customers from post-sale through to successful implementation, providing high standard training and consultancy. You will ensure our customers see value in our product and service offering and drive change to digital adoption in care provision.
You will:
- Create engaging educational content in a variety of mediums to ensure a great employee and customer learning experience.
- Provide best in class remote training and consultancy for our customers during an onboarding programme.
- Work with internal teams to ensure materials are up to date and relevant.
- Build customer confidence and ensure customer success.
- Become a product specialist assisting internal and external stakeholders.
- Support customers through eLearning process.
- Create personalised success plans with key actions to drive an implementation date.
- Manage implementation challenges to resolution.
- Drive customer happiness results.
You have:
- Proven experience creating and delivering training content through a range of media: written, recorded, video and walk-throughs.
- Project/program management experience with medium-large projects.
- Excellent time management.
- The ability to work proactively.
- Strong ability to collaborate with others and to build trusted relationships.
You may have:
- Industry knowledge of the care industry.
- Salesforce Experience.
Our mission is to create effective tools and services that release the potential of care teams. everyLIFE Technologies is a ten-year-old, fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be.
We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day!
Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do.
Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information.
If you have any questions, or to apply with your CV, please email hr@everylifetechnologies.com. Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.
Training and Onboarding Specialist employer: PASS by everyLIFE
Contact Detail:
PASS by everyLIFE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training and Onboarding Specialist
✨Tip Number 1
Familiarise yourself with the health and social care sector. Understanding the challenges and needs of this industry will help you tailor your approach during interviews and demonstrate your commitment to customer success.
✨Tip Number 2
Showcase your experience in creating engaging training content. Prepare examples of your previous work, such as videos or written materials, that highlight your ability to communicate complex information effectively.
✨Tip Number 3
Network with professionals in the SaaS and health care sectors. Attend relevant webinars or local meetups to connect with others in the field, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare for questions about project management and collaboration. Be ready to discuss specific projects you've managed, how you overcame challenges, and how you built relationships with stakeholders to ensure successful outcomes.
We think you need these skills to ace Training and Onboarding Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in creating and delivering training content. Emphasise any project management skills and your ability to collaborate effectively, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the health and social care sector. Mention specific examples of how you've successfully engaged customers through training and onboarding processes.
Showcase Your Content Creation Skills: If you have samples of training materials, videos, or articles you've created, consider including links or attachments. This will demonstrate your ability to create engaging educational content.
Highlight Relevant Experience: Be sure to mention any experience you have with Salesforce or similar software, as well as your understanding of the care industry. This will show that you are well-prepared for the challenges of the role.
How to prepare for a job interview at PASS by everyLIFE
✨Showcase Your Content Creation Skills
As a Training and Onboarding Specialist, you'll need to demonstrate your ability to create engaging educational content. Prepare examples of your previous work, such as training materials or videos, to showcase your creativity and effectiveness in delivering information.
✨Understand the Health and Social Care Sector
Familiarise yourself with the health and social care industry, as this role requires knowledge of the sector. Be ready to discuss how your understanding can help you tailor training content to meet the specific needs of customers in this field.
✨Highlight Your Project Management Experience
Since the role involves managing medium to large projects, be prepared to discuss your project management experience. Share specific examples of how you've successfully led projects, managed timelines, and collaborated with teams to achieve goals.
✨Demonstrate Your Customer-Centric Approach
EveryLIFE Technologies values customer success, so it's crucial to convey your commitment to customer satisfaction. Prepare to share instances where you've gone above and beyond to ensure clients are happy and successful with the products or services you've provided.
