At a Glance
- Tasks: Support our Customer Success team by managing enquiries and ensuring excellent service.
- Company: Join everyLIFE Technologies, a fast-growing SaaS provider transforming the UK care industry.
- Benefits: Earn £16 per hour with potential for permanent position and flexible remote work.
- Other info: Opportunity for growth and development in a mission-driven team.
- Why this job: Make a meaningful impact while building relationships in a dynamic, supportive environment.
- Qualifications: Passion for customer experience and ability to thrive in fast-paced settings.
The predicted salary is between 30000 - 32000 £ per year.
Salary: £16 per hour
Position Type: Temp (with opportunity to become permanent)
Location: Farnborough head office and Remote.
Working Hours: Full time
Start date: ASAP
Reporting to: Head of Customer Experience
Blasting off from the successful launch of PASSgenius, our new suite of AI, data and automation tools, we are rapidly expanding our team. As we scale, we have an opportunity for a temporary Customer Success Triage & Admin Support position, with the possibility of this becoming a permanent role for the right candidate. This role will provide assistance to our Customer Support team, working in a friendly and fast-paced environment. The Customer Support team are a multi-disciplined, technical and customer-driven team delivering excellent service.
You will:
- Actively monitor our Intercom queue and email inbox
- Provide prompt acknowledgement and responses to initial customer contact
- Proactively seek to understand as many details as possible through clarifying questions
- Maintain an accurate record of enquiries, with all relevant information, links and updates within Salesforce
- Identify, log and prioritise enquiries
- Escalate urgent enquiries without delay
- Route cases to the correct team owner or queue
- Use software to assist you in your role, such as Intercom, Aircall, Salesforce, Confluence and Jira, as well as Microsoft suite of products.
- Complete data entry tasks as required
You have:
- A passion for delivering a positive customer experience
- A passion for team spirit and motivation
- An ability to pick up new tools and information quickly
- Experience of working in fast-paced environments
- A desire to increase your knowledge and expand the support you proactively offer to both customers and to the team
- A logical approach, with good judgment to ensure the appropriate customer outcome
- The ability to manage a varied workload
You may have:
- Experience or interest in the Care industry.
- An inclination to keep up with news and developments within technology and social care.
- Experience using Salesforce, Intercom and Jira.
- An ambition to continuously grow and develop.
Why join everyLIFE? Be part of a team that is transforming the UK care industry. If you thrive supporting customers, enjoy building relationships and making a meaningful impact, we’d love to hear from you!
Our mission is to create effective tools and services that release the potential of care teams. Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be.
We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day!
Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do.
Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information.
If you have any questions, please email. Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.
Customer Success Triage & Admin Support in Southampton employer: PASS by everyLIFE
At everyLIFE Technologies, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Located in Farnborough, our team is dedicated to transforming the UK care industry through cutting-edge technology, offering employees meaningful opportunities for growth and development. With a focus on customer success and a supportive environment, we empower our staff to make a real impact while enjoying the flexibility of remote work options.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Triage & Admin Support in Southampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on everyLIFE Technologies. Understand their mission and values, especially how they aim to transform the UK care industry. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer success and admin support. Think about your past experiences and how they relate to the role. We want you to feel confident and ready to showcase your skills!
✨Tip Number 3
Show off your tech-savviness! Since the role involves using tools like Salesforce and Intercom, be ready to discuss any relevant experience you have with these platforms. If you don’t have direct experience, highlight your ability to learn new software quickly.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s also a great chance to reiterate why you’d be a perfect fit for the Customer Success Triage & Admin Support role.
We think you need these skills to ace Customer Success Triage & Admin Support in Southampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Triage & Admin Support role. Highlight your relevant experience and skills that match the job description, especially your passion for customer service and ability to work in fast-paced environments.
Show Off Your Tech Skills:Since you'll be using tools like Salesforce, Intercom, and Jira, mention any experience you have with these platforms or similar software. If you're a quick learner, let us know how you've picked up new tools in the past!
Be Personable:We love candidates who can connect with customers! In your application, share examples of how you've delivered excellent customer experiences or built strong relationships in previous roles. A friendly tone can go a long way!
Apply Through Our Website:To make sure your application gets seen, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people. We can't wait to hear from you!
How to prepare for a job interview at PASS by everyLIFE
✨Know Your Tools
Familiarise yourself with the software mentioned in the job description, like Intercom, Salesforce, and Jira. Being able to discuss your experience or knowledge of these tools will show that you're ready to hit the ground running.
✨Show Your Customer Passion
Prepare examples that highlight your passion for delivering excellent customer service. Think about times when you went above and beyond to help a customer or resolved a tricky situation—this will resonate well with the team.
✨Ask Clarifying Questions
During the interview, demonstrate your ability to ask clarifying questions. This reflects the role's requirement to understand customer needs deeply and shows that you’re proactive in seeking information.
✨Emphasise Team Spirit
EveryLIFE values teamwork, so be sure to share experiences where you collaborated effectively with others. Highlighting your ability to work in a fast-paced environment while supporting your colleagues will make you stand out.
