At a Glance
- Tasks: Support our Customer Success team by managing enquiries and providing excellent service.
- Company: Join everyLIFE Technologies, a fast-growing SaaS provider in the care industry.
- Benefits: Earn £16 per hour with potential for permanent position and remote work options.
- Other info: Be part of a mission-driven team transforming UK social care.
- Why this job: Make a meaningful impact in the care industry while developing your skills.
- Qualifications: Passion for teamwork, quick learner, and experience in fast-paced environments.
The predicted salary is between 13 - 16 £ per hour.
Salary: £16 per hour
Position Type: Temp (with opportunity to become permanent)
Location: Farnborough head office and Remote.
Working Hours: Full time
Reporting to: Head of Customer Experience
Blasting off from the successful launch of PASSgenius, our new suite of AI, data and automation tools, we are rapidly expanding our team. As we scale, we have an opportunity for a temporary Customer Success Triage & Admin Support position, with the possibility of this becoming a permanent role for the right candidate. This role will provide assistance to our Customer Support team, working in a friendly and fast-paced environment. The Customer Support team are a multi-disciplined, technical and customer-driven team delivering excellent service.
You will:
- Actively monitor our Intercom queue and email inbox
- Provide prompt acknowledgement and responses to initial customer contact
- Proactively seek to understand as many details as possible through clarifying questions
- Maintain an accurate record of enquiries, with all relevant information, links and updates within Salesforce
- Identify, log and prioritise enquiries
- Escalate urgent enquiries without delay
- Route cases to the correct team owner or queue
- Use software to assist you in your role, such as Intercom, Aircall, Salesforce, Confluence and Jira, as well as Microsoft suite of products.
- Complete data entry tasks as required
You have:
- A passion for team spirit and motivation
- An ability to pick up new tools and information quickly
- Experience of working in fast-paced environments
- A desire to increase your knowledge and expand the support you proactively offer to both customers and to the team
- A logical approach, with good judgment to ensure the appropriate customer outcome
- The ability to manage a varied workload
You may have:
- Experience or interest in the Care industry.
- An inclination to keep up with news and developments within technology and social care.
- Experience using Salesforce, Intercom and Jira.
- An ambition to continuously grow and develop.
Be part of a team that is transforming the UK care industry. If you thrive supporting customers, enjoy building relationships and making a meaningful impact, we’d love to hear from you!
Our mission is to create effective tools and services that release the potential of care teams. Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be. We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day!
Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do.
Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information.
If you have any questions, please email hr@everylifetechnologies.com
Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.
Customer Success Triage & Admin Support in Farnborough employer: PASS by everyLIFE
At everyLIFE Technologies, we pride ourselves on fostering a collaborative and dynamic work culture that empowers our employees to thrive. Located in Farnborough with the flexibility of remote work, we offer competitive pay, opportunities for professional growth, and the chance to be part of a team that is revolutionising the UK care industry. Join us to make a meaningful impact while enjoying a supportive environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Triage & Admin Support in Farnborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on everyLIFE Technologies. Understand their mission and values, especially how they aim to transform the UK care industry. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer success and admin support. Think about examples from your past experiences where you've demonstrated team spirit, quick learning, and problem-solving skills. We want to see how you can shine in a fast-paced environment!
✨Tip Number 3
Show off your tech skills! Since the role involves using tools like Salesforce, Intercom, and Jira, be ready to discuss any relevant experience you have with these platforms. If you don’t have direct experience, highlight your ability to learn new software quickly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Triage & Admin Support in Farnborough
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer success! In your application, share why you’re excited about supporting customers and how you can contribute to our mission at everyLIFE Technologies.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience. Mention any tools like Salesforce or Intercom that you’ve used before, as we love seeing familiarity with the tech we use!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and get straight to the point about your skills and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing team!
How to prepare for a job interview at PASS by everyLIFE
✨Know the Tools
Familiarise yourself with the software mentioned in the job description, like Intercom, Salesforce, and Jira. Being able to discuss your experience or knowledge of these tools will show that you're ready to hit the ground running.
✨Understand Customer Success
Research what customer success means for everyLIFE Technologies. Be prepared to share how you can contribute to their mission of supporting care services and enhancing customer experiences. This shows your genuine interest in the role.
✨Prepare for Scenarios
Think about potential customer scenarios you might encounter in this role. Prepare examples of how you would handle various situations, especially those requiring quick thinking and prioritisation. This will demonstrate your problem-solving skills.
✨Show Your Team Spirit
Emphasise your ability to work in a team and your passion for collaboration. Share examples from your past experiences where you contributed to a team’s success, as this aligns perfectly with the company’s values.
