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- Tasks: Ensure clients receive top-notch service and support while documenting inquiries.
- Company: Leading UK SaaS provider with a focus on customer success.
- Benefits: Competitive salary, hybrid working arrangements, and after-hours support rotation.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong problem-solving skills and experience in customer service.
- Other info: Opportunity to work remotely and grow within a supportive environment.
The predicted salary is between 28800 - 48000 £ per year.
A leading SaaS provider in the UK is seeking a full-time Customer Success and Support Analyst. This role involves ensuring clients receive exceptional service, documenting customer inquiries, and providing after-hours support on a rotational basis.
The ideal candidate should have:
- Strong problem-solving skills
- Experience in customer service
- Familiarity with software tools like Salesforce and Intercom
This position offers hybrid working arrangements and a competitive salary package.
Customer Success & Support Specialist - Remote in Farnborough employer: PASS by everyLIFE
Contact Detail:
PASS by everyLIFE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Support Specialist - Remote in Farnborough
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and showcase your problem-solving skills. We want to see how you shine under pressure!
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with tools like Salesforce and Intercom before the interview. Being able to discuss your experience with these platforms will definitely impress us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Success & Support Specialist - Remote in Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant software tools you've used, like Salesforce or Intercom. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've solved problems for customers in the past. We love hearing about your success stories!
Show Your Passion for Customer Success: In your application, let us know why you're excited about helping clients succeed. We value candidates who genuinely care about providing exceptional service and support.
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at PASS by everyLIFE
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you've handled challenging situations in the past. Think of specific examples that showcase your problem-solving skills, as this role is all about ensuring clients receive exceptional service.
✨Familiarise Yourself with the Tools
Since familiarity with software tools like Salesforce and Intercom is key, make sure you understand their basic functionalities. If you’ve used them before, prepare to share your experiences. If not, do a bit of research to show your willingness to learn.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle customer inquiries. Practice articulating your thought process clearly and concisely. This will demonstrate your analytical skills and how you approach problem-solving in real-time.
✨Show Enthusiasm for Remote Work
As this position is remote, express your enthusiasm for hybrid working arrangements. Share how you stay organised and motivated while working from home, and mention any strategies you use to maintain effective communication with clients and team members.
