Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with our innovative AI tools and ensure they have a great experience.
- Company: Join everyLIFE Technologies, a fast-growing SaaS provider transforming the UK care industry.
- Benefits: Enjoy 25 days holiday, private medical cover, life insurance, and a chill Friday finish.
- Other info: Be part of a dynamic team with opportunities for growth and development.
- Why this job: Make a meaningful impact while helping customers thrive with our cutting-edge technology.
- Qualifications: Strong problem-solving skills and a passion for customer support are essential.
The predicted salary is between 27000 - 27000 £ per year.
Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call.
Position Type: Permanent.
Location: Farnborough head office and Remote.
Benefits include: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’.
Working Hours: Full time
Start date: ASAP
Reporting to: Head of Customer Experience
Blasting off from the successful launch of PASSgenius, our new suite of AI, data and automation tools, we are rapidly expanding our team. We are looking for a full-time Customer Success and Support Analyst to support our growing customer base. The Customer Support team are a multi-disciplined, technical and customer-driven team delivering excellent service.
You will:
- Ensure customers receive an easy, memorable, and valued service via email, telephone and in-product conversations.
- Seek to understand how customers use our products, and proactively offer guidance to customers on how to get the best use and value from our suite of products.
- Be a natural problem-solver.
- Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate resolution of issues and customer queries.
- Provide emergency support out of hours on a rotational basis (after initial onboarding period).
- Use software tools to thoroughly investigate, test and replicate customer issues to identify causes of problems.
- Work with connected technology providers to effectively implement integrated solutions or solve problems affecting customers.
- Research and understand app log files and identify user behaviour to help diagnose an issue.
- Document and share workarounds or key steps on how to use features via our Help and Support Centre and to wider customer facing teams.
- Use software to assist you in your role, such as Intercom, Aircall, Confluence, Jira, Kibana, Postman and Bug fender, as well as Microsoft suite of products.
You have:
- The skillset to follow up with customers and deliver timely updates on tickets and cases.
- Willingness to contribute ideas, innovation and team spirit.
- The ability to see challenges instead of problems.
- Experience of working in a high performing busy team.
- A desire to increase your technical knowledge.
- A logical approach, with good judgment to ensure the appropriate customer outcome.
- Initiative to resolve customer issues and provide an exceptional service.
- The ability to manage a varied workload.
You may have:
- Experience or interest in the Care industry.
- An inclination to keep up with news and developments within technology and social care.
- Experience using Salesforce, Intercom and Jira.
- An ambition to continuously grow and develop.
Why join everyLIFE? Be part of a team that is transforming the UK care industry. If you thrive supporting customers, enjoy building relationships and making a meaningful impact, we’d love to hear from you! Our mission is to create effective tools and services that release the potential of care teams. Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be. We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day!
Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do.
Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information. If you have any questions about this role, other opportunities, or working at everyLIFE, please email hr@everylifetechnologies.com. Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.
Customer Success and Support Analyst employer: PASS by everyLIFE
Contact Detail:
PASS by everyLIFE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success and Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at everyLIFE Technologies on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success and Support Analyst role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and problem-solving. Think of examples from your past experiences that showcase your skills. We want to see how you handle challenges, so be ready to share your success stories!
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with the tools mentioned in the job description, like Salesforce and Intercom. If you can demonstrate your knowledge during the interview, it’ll show that you’re serious about the role and ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the everyLIFE team. Let’s get you on board!
We think you need these skills to ace Customer Success and Support Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success and Support Analyst role. Highlight your relevant experience and skills that match what we’re looking for, like problem-solving and customer service.
Show Your Passion: Let us know why you’re excited about joining everyLIFE Technologies! Share your interest in the care industry and how you can contribute to transforming it with our innovative tools.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at PASS by everyLIFE
✨Know the Product Inside Out
Before your interview, make sure you understand everyLIFE's products and how they benefit customers. Familiarise yourself with PASSgenius and think about how you would help customers get the most out of it. This will show your genuine interest and readiness to support users effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your logical approach and how you turned challenges into opportunities. This is key for a role that requires a natural problem-solver like you!
✨Familiarise Yourself with Relevant Tools
Get to grips with software tools mentioned in the job description, such as Salesforce, Intercom, and Jira. If you can demonstrate your knowledge or even share how you've used similar tools before, it’ll give you an edge in the interview.
✨Emphasise Team Spirit and Innovation
EveryLIFE values team spirit and innovation, so be ready to discuss how you’ve contributed to a team in the past. Share ideas you’ve had that improved processes or customer interactions. This will show you’re not just a lone wolf but a collaborative team player.