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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and maintain systems for a dynamic team.
- Company: Join a forward-thinking company that values teamwork and innovation.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Why this job: Be the tech hero who keeps everything running smoothly and helps others succeed.
- Qualifications: Experience in IT support or relevant qualifications; problem-solving skills are a must.
- Other info: Great chance to grow your career in a supportive and engaging environment.
The predicted salary is between 24000 - 36000 £ per year.
The Support Technician will be offering day to day IT support to Employees on-site and occasionally remotely. The Support Technician will play an active role in a small team of professional engineers, across a diverse range of technologies, who carry out support, maintenance, fault investigations, and upgrades, ensuring faults and support tickets are resolved effectively, ultimately ensuring changes and enhancements are implemented professionally, with minimal risk and minimal service disruption.
Key Responsibilities:
- 1st line support for all IT queries and where necessary escalating issues to L2+ parties.
- Proactive maintenance of the business IT systems; anti-virus, Windows and application updates.
- Diagnosing and resolving technical issues in a timely manner.
- Installing and configuring PCs, phones and printers.
- Administering the telephony platform and call recording/reporting systems.
- Training staff in the use of IT equipment and software.
- Assisting with the maintenance and development of IT and completing IT equipment audits.
- Monitoring issue progress via ticketing systems where relevant.
Statutory and Compliance:
- Maintain high Health and Safety standards, reporting concerns immediately.
- Ensure full compliance with regulations.
The Right Person:
- Previous experience in an IT support position or relevant qualifications.
- Hardware fault diagnosis and repair.
- Detailed knowledge of Microsoft Windows desktop, Windows Server and Microsoft Office applications.
- Basic networking fundamentals.
- Knowledge of CRM / ERP / ITSM systems.
- A natural trouble-shooter and problem solver.
- Enthusiastic, flexible, and able to successfully multi-task.
- Organised and hardworking, with excellent attention to detail; a logical mindset.
- Able to work both independently and collaboratively as a member of the team.
- Prompt, patient, punctual and friendly, with an openness to learning and new ideas.
Email CV & cover letter to [emailprotected]
IT Support Technician in Poole employer: Parvalux Electric Motors Limited
Contact Detail:
Parvalux Electric Motors Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Poole
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and troubleshooting successes. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer service challenges. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Technician in Poole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your hardware fault diagnosis and repair abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your enthusiasm for troubleshooting and problem-solving, and how you can contribute to our diverse range of technologies.
Show Off Your Soft Skills: We love a candidate who’s not just technically savvy but also friendly and patient. Highlight your ability to train staff and work collaboratively, as these are key attributes we value at StudySmarter.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and cover letter, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Parvalux Electric Motors Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows, Office applications, and basic networking. Be ready to discuss your previous experiences with hardware fault diagnosis and repair, as well as any relevant IT support roles you've held.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Think of a time when you turned a frustrating situation into a success story – this will demonstrate your troubleshooting abilities and logical mindset.
✨Be Ready to Talk Teamwork
Since you'll be working in a small team, it's important to highlight your collaborative skills. Share instances where you've successfully worked with others to achieve a common goal, and emphasise your flexibility and enthusiasm for learning from your colleagues.
✨Practice Your Communication Skills
As an IT Support Technician, you'll need to train staff and communicate effectively. Practice explaining technical concepts in simple terms, and be prepared to showcase your friendly and patient approach during the interview. This will help you stand out as someone who can connect with users easily.