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For Companies At a Glance
- Tasks: Provide top-notch customer service via email, live chat, and phone for European clients.
- Company: Join PartsPlus, a dynamic and growing company focused on exceptional service.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be part of a vibrant team making a real impact in e-commerce across Europe.
- Qualifications: Fluency in German, Italian, Spanish, or French; strong computer skills preferred.
- Other info: Experience with e-commerce platforms is a plus but not essential.
The predicted salary is between 30000 - 42000 £ per year.
We believe exceptional people make PartsPlus an exceptional place to work and are always looking for talented people to join our growing family.
Reporting to the Ecommerce Manager, the European Ecommerce Customer Service Advisor should be Bi-lingual with a passion for providing excellent service to our Ecommerce team. Your primary role will be to deliver first-class Customer service to current, prospective and new Customers via all forms of online Customer engagement. You will enjoy working closely with key members of the Ecommerce and Operations teams in a rapidly growing business unit covering continental European regions including Germany, Italy, Spain, and France.
Key activities include:
- Deliver outstanding Customer service by answering Customer queries primarily via e-mail, live chat (tbc) and telephone (tbc) for our German, Italian, Spanish and French online channels.
- Resolving Customer queries received through our European ebay, Amazon and ecommerce web shop.
- Resolving and processing of returns, exchanges, and discrepancies within a timely manner.
- Communicate with couriers with outbound / lost / damaged in transit shipments.
- Co-ordinate orders on internal/external systems.
- Co-ordinate with external ecommerce partners.
Skills required:
- Be fluent in either German, Italian, Spanish and French.
- Computer Skills - Microsoft Outlook and Excel, Zendesk, ebay and Amazon Seller Central experience desired but not essential.
- Excellent attention to detail.
- Ability to prioritise, multitask and react quickly to urgent enquiries.
- Ability to communicate well with all internal departments.
- Professional email and telephone manner.
- Confidence to speak to a wide range of customers.
- An interest or knowledge of vehicle car parts is desired.
- Technical experience with e-commerce platforms (desired but not essential).
European Ecommerce Customer Service Advisor employer: PartsPlus
Contact Detail:
PartsPlus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land European Ecommerce Customer Service Advisor
✨Tip Number 1
Brush up on your language skills! Since the role requires fluency in German, Italian, Spanish, or French, make sure you can confidently communicate in these languages. Practising common customer service scenarios in your chosen language can give you an edge.
✨Tip Number 2
Familiarise yourself with e-commerce platforms like eBay and Amazon. Understanding how these platforms work will not only help you in the role but also show your potential employer that you're proactive and knowledgeable about the industry.
✨Tip Number 3
Demonstrate your customer service skills in real-time! Consider volunteering or taking part in online customer service forums to gain experience. This will help you showcase your ability to handle queries effectively during the interview process.
✨Tip Number 4
Network with current employees or professionals in the e-commerce sector. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace European Ecommerce Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your bilingual skills and any relevant experience in customer service, especially within e-commerce. Mention specific languages you speak and any previous roles that involved online customer engagement.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing excellent customer service. Mention your familiarity with e-commerce platforms and how your skills align with the job requirements. Be sure to address why you want to work specifically for PartsPlus.
Showcase Relevant Skills: Emphasise your computer skills, particularly with Microsoft Outlook, Excel, and any experience with Zendesk or e-commerce platforms like eBay and Amazon. Provide examples of how you've used these tools in past roles to enhance customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a customer service role.
How to prepare for a job interview at PartsPlus
✨Showcase Your Language Skills
Since the role requires fluency in German, Italian, Spanish, or French, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or even role-play customer interactions in your chosen language.
✨Familiarise Yourself with E-commerce Platforms
Even if you don't have extensive experience, showing that you understand platforms like eBay and Amazon can set you apart. Research their customer service processes and be ready to discuss how you would handle common issues.
✨Prepare for Customer Scenarios
Think of potential customer queries you might encounter in this role. Prepare responses that highlight your problem-solving skills and ability to provide excellent service, especially in a fast-paced environment.
✨Demonstrate Attention to Detail
This position requires excellent attention to detail. Be ready to share examples from your past experiences where your attention to detail made a difference, whether in customer service or other roles.
