At a Glance
- Tasks: Drive growth and customer success in a fast-paced B2B SaaS environment.
- Company: Join a dynamic team at Parts Control, a leader in parts management solutions.
- Benefits: Competitive salary, uncapped commission, and flexible working arrangements.
- Other info: Opportunity to work with major clients in food manufacturing and automotive engineering.
- Why this job: Be part of an exciting journey, shaping the future of parts management.
- Qualifications: Proven B2B SaaS sales experience and strong relationship management skills.
The predicted salary is between 50000 - 70000 £ per year.
Parts Control is a fast-growing B2B SaaS platform that covers the full spectrum of Parts Management. Our software optimizes parts management across buying, stocking and selling, with solutions for both machine builders who sell parts and their end customers who buy them. Our global customers include major names in food manufacturing and automotive engineering. We're at an exciting stage: proven product, enterprise customers, verified ROI, and a clear roadmap.
We're looking for someone who can own both sides of the growth engine: winning new business and making sure existing customers get maximum value from the platform. This is a hybrid growth and customer success position, ideal for someone who thrives on both the hunt of new sales and the long-term relationship-building that turns customers into advocates.
What You'll Do
- Growth & Sales (75% of your time)
- Work with leadership to shape go-to-market strategy and messaging.
- Generate, qualify and close new business with industrial and manufacturing prospects.
- Build and manage a pipeline, running discovery calls, demos and commercial negotiations.
- Craft and refine pitch narratives for different audiences (finance, operations, engineering).
- Customer Success (25% of your time)
- Drive adoption, retention, renewals and account expansion.
- Run regular value reviews that demonstrate ROI and savings delivered.
- Systematically capture customer feedback and feed it into the product roadmap.
What We're Looking For
- Proven B2B SaaS sales experience, ideally selling into industrial, manufacturing or supply chain sectors.
- Ideally we want someone who understands spare parts and manufacturing, such as OEMs, Aftersales, MRO, BoMs, Online Sales etc.
- The buyers you’ll be engaging with are experts in their field.
- General understanding of AI technologies and the opportunities/watch outs which it presents in the B2B SaaS space.
- A track record of both closing new business and growing existing accounts.
- Comfort translating technical value into commercial language for sceptical, ROI-focused buyers.
- Strong relationship management and the discipline to keep customers engaged post-sale.
- Understanding of modern software marketing and tools, knowing how to identify potential customer personas and create/deliver content which speaks to them.
What We Offer
- £50-70K base salary range.
- Uncapped commission on new business.
- Flexible working patterns with both work from home and in-person office days for collaborative work.
Growth and Customer Success Manager in London employer: Parts Control
As the Head of Engineering, you'll join a dynamic and innovative company that values genuine ownership and hands-on leadership. With a strong focus on employee growth, you will have the opportunity to shape the technical direction of the Parts Control platform while working closely with the founder and a talented team. The flexible working patterns and performance-linked incentives further enhance our supportive work culture, making this an excellent place for those seeking meaningful and impactful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Growth and Customer Success Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Parts Control. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Parts Control before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Growth and Customer Success Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Parts Control:Your cover letter is your chance to shine! Tell us why you want to work at Parts Control specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Parts Control!
How to prepare for a job interview at Parts Control
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
