At a Glance
- Tasks: Support teammates with HR queries and assist in the transition to a new payroll system.
- Company: Join a dynamic organisation prioritising people and culture.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Other info: Opportunity to engage in exciting projects and grow your career.
- Why this job: Be part of a transformative journey that puts people first.
- Qualifications: Strong admin skills, IT proficiency, and a passion for people-focused support.
The predicted salary is between 30000 - 40000 £ per year.
To support with this we are currently undergoing a significant period of change as we begin the transition onto our new HR/Payroll System (Dayforce). This transition will really support us as a Team and Organisation in making sure that our People Come First and you will be supporting our Teammates in the NSC or in our settings as we make this change together.
Key Responsibilities
- Produce offer letters, contracts of employment and contract changes, as required including absence/maternity/paternity letters and file accordingly.
- Act as the first point of contact for 1st line people and culture related queries, providing quality and timely information to employees and managers via our case management system (Freshdesk), email, telephone on relevant procedures and policies such as maternity, paternity, annual leave, sickness, absence management etc (this list is not exclusive).
- Deliver the employee exit and offboarding process.
- Ensure that all paper scanning is carried out in a timely manner and is stored correctly in accordance with GDPR legislation.
- Ensure that the organisations mandated on‑boarding compliance requirements are fully adhered to.
- Ensure that full up‑to‑date job descriptions for all roles are in place with a recorded regular annual review process.
- Complete monthly and as required, MI reporting stats on all key people and culture related activities in a time‑bound manner, sharing suggested best practice improvement ideas where necessary.
- Ensuring that you meet the statutory responsibilities with regard to safeguarding, health and safety, equality and diversity in the workplace and other relevant employment legislation.
- Participation and active involvement in ad‑hoc people & culture related projects.
Experience & Personal Attributes Required
- Quantifiable administration experience preferably gained in a shared services environment.
- Excellent IT skills in Microsoft Excel, Outlook, PowerPoint, Word and familiarity with using an HR/Payroll System (Dayforce, Oracle, etc) alongside a Case Management system (Freshdesk) and able to demonstrate knowledge and application to various work systems, equipment, business processes and documentation.
- Flexible, adaptable and willing to take on a variety of tasks to meet business need.
- Experience gained of safeguarding requirements in a nursery's environment.
- Experience of the end‑to‑end recruiting, on‑boarding and compliance process using online and digital social media options.
- Awareness of UK employment legislation.
- Have experience partnering in a high volume, customer focused environment and the ability to advise, guide and influence as needed.
- Is able to manage own time and workload, juggling conflicting priorities, working effectively under pressure in a fast‑paced environment.
- Are passionate about treating people fairly and respectfully, in line with the desired organisational culture and its values.
- Good communication (written and oral) techniques used across various forums.
- Skilled in the production of high‑quality reports and written materials.
- Have a customer service and support excellence mind‑set with a strategic focus on exceptional building and maintaining of relationships.
People Helpdesk Assistant in Denton employer: Partou Childcare
As a People Helpdesk Assistant, you will be part of a dynamic team dedicated to putting our people first during an exciting transition to a new HR/Payroll System. Our organisation fosters a supportive work culture that prioritises employee growth and development, offering opportunities to engage in meaningful projects while ensuring compliance with essential workplace legislation. Located in a vibrant setting, we provide a collaborative environment where your contributions are valued, and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land People Helpdesk Assistant in Denton
✨Tip Number 1
Network like a pro! Reach out to people in your desired field, especially those already working in HR or payroll. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show us that you understand how important it is to put people first, just like we do at StudySmarter!
✨Tip Number 3
Practice your communication skills! Whether it's answering queries or discussing policies, being clear and confident will help you stand out. We love candidates who can articulate their thoughts well.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to support our teammates.
We think you need these skills to ace People Helpdesk Assistant in Denton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the People Helpdesk Assistant role. Highlight your relevant experience, especially in administration and customer service, to show us you’re the perfect fit for our team.
Showcase Your IT Skills:Since we value excellent IT skills, particularly with Microsoft Office and HR/Payroll systems, don’t forget to mention any specific software you’ve used. This will help us see how you can hit the ground running!
Communicate Clearly:Your written communication skills are key for this role, so make sure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to produce high-quality reports and written materials.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Partou Childcare
✨Know Your Stuff
Make sure you’re familiar with the HR/Payroll System (like Dayforce) and case management systems (like Freshdesk). Brush up on relevant procedures and policies, especially around maternity, paternity, and absence management. This will show that you’re ready to hit the ground running!
✨Showcase Your Admin Skills
Prepare examples of your quantifiable administration experience, particularly in shared services. Be ready to discuss how you’ve managed tasks like producing offer letters or handling employee queries efficiently. Highlighting your IT skills in Microsoft Office will also give you an edge.
✨Demonstrate Flexibility
The role requires adaptability, so think of times when you’ve successfully juggled multiple priorities or taken on various tasks. Share specific examples that illustrate your ability to thrive in a fast-paced environment while maintaining a customer-focused mindset.
✨Communicate Clearly
Good communication is key! Practice articulating your thoughts clearly and concisely. Prepare to discuss how you’ve used your written and oral communication skills in previous roles, especially in producing reports or guiding others through processes.
