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- Tasks: Provide 1st & 2nd level support and troubleshoot application issues.
- Company: Join a dynamic financial services company that's on the rise.
- Benefits: Enjoy a hybrid work model with flexible office days and competitive salary.
- Why this job: Be part of a supportive team and make a real impact in tech solutions.
- Qualifications: Experience with CRM systems and SaaS applications is essential.
- Other info: Opportunity to grow your skills in a fast-paced environment.
The predicted salary is between 32000 - 48000 £ per year.
We have an exciting opportunity for an Application Support Analyst to join a growing financial services company. Within the role you will provide 1st & 2nd level support, troubleshooting & logging application issues, as well as supporting colleagues across the organisation. This is a hybrid role where travel to their office will be needed 2 days a week on average.
What you will be doing:
- Provide 1st & 2nd level technical application support to end users
- Manage relationships with key stakeholders as well as with the external MSP
- Monitor service levels and ensure SLA’s are met
- Support with MI reporting & service catalogue management
What they are looking for:
- Proven application support experience on CRM systems, as well as other SaaS based applications
- Financial Services/Asset Finance industry experience would be highly advantageous
- Experience of O365 and a general understanding of Azure
- Excellent team working & stakeholder management skills
Application Support Analyst (London Area) employer: Partnur
Contact Detail:
Partnur Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst (London Area)
✨Tip Number 1
Familiarise yourself with common CRM systems and SaaS applications, as these are crucial for the role. Being able to discuss your experience or knowledge of these systems during an interview will show that you're prepared and understand the technical requirements.
✨Tip Number 2
Brush up on your understanding of Azure and O365, as these tools are mentioned in the job description. Having practical examples of how you've used these platforms in previous roles can set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have in the financial services or asset finance industry. If you can relate your past roles to the specific challenges faced in this sector, it will demonstrate your suitability for the position.
✨Tip Number 4
Prepare to discuss your stakeholder management skills. Think of examples where you've successfully managed relationships with key stakeholders, as this is a vital part of the role and will showcase your ability to work collaboratively.
We think you need these skills to ace Application Support Analyst (London Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support, particularly with CRM systems and SaaS applications. Emphasise any relevant financial services experience and your familiarity with O365 and Azure.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Application Support Analyst role specifically. Mention your skills in troubleshooting and stakeholder management, and how they align with the company's needs.
Showcase Relevant Experience: When detailing your work history, focus on specific examples where you've provided 1st and 2nd level support. Use metrics to demonstrate your impact, such as improvements in service levels or successful issue resolutions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Application Support Analyst.
How to prepare for a job interview at Partnur
✨Showcase Your Technical Skills
Be prepared to discuss your experience with CRM systems and SaaS applications. Highlight specific examples where you've successfully resolved application issues, as this will demonstrate your technical proficiency and problem-solving abilities.
✨Understand the Financial Services Sector
Familiarise yourself with the financial services and asset finance industry. Being able to speak knowledgeably about industry trends or challenges can set you apart and show your genuine interest in the role.
✨Emphasise Teamwork and Stakeholder Management
Prepare examples that illustrate your ability to work collaboratively with teams and manage relationships with stakeholders. This is crucial for the role, so demonstrating your interpersonal skills will be key.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your understanding of the role and the company. Inquire about their service levels, how they measure success in application support, or their approach to managing SLAs. This shows your engagement and enthusiasm for the position.
