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- Tasks: Provide 1st & 2nd level support and troubleshoot application issues.
- Company: Join a growing financial services company with a dynamic work environment.
- Benefits: Enjoy a hybrid work model with flexible hours and a supportive team culture.
- Why this job: Be part of a team that values collaboration and innovation in the financial sector.
- Qualifications: Experience with CRM systems and SaaS applications is essential; financial services background is a plus.
- Other info: Work Monday to Friday, 9am to 5pm, with office visits required twice a week.
The predicted salary is between 28800 - 48000 £ per year.
We have an exciting opportunity for an Application Support Analyst to join a growing financial services company. Within the role you will provide 1st & 2nd level support, troubleshooting & logging application issues, as well as supporting colleagues across the organisation.
This is a hybrid role where travel to their office will be needed 2 days a week on average.
What you will be doing:- Provide 1st & 2nd level technical application support to end users
- Manage relationships with key stakeholders as well as with the external MSP
- Monitor service levels and ensure SLA’s are met
- Support with MI reporting & service catalogue management
- Proven application support experience on CRM systems, as well as other SaaS based applications
- Financial Services/Asset Finance industry experience would be highly advantageous
- Experience of O365 and a general understanding of Azure
- Excellent team working & stakeholder management skills
Application Support Analyst employer: Partnur
Contact Detail:
Partnur Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with the specific CRM systems and SaaS applications mentioned in the job description. Having hands-on experience or knowledge about these tools will give you an edge during interviews.
✨Tip Number 2
Brush up on your understanding of the financial services and asset finance industry. Being able to speak confidently about industry trends and challenges can impress potential employers and show your genuine interest in the role.
✨Tip Number 3
Highlight your experience with O365 and Azure in conversations. Be prepared to discuss how you've used these tools in previous roles, as this will demonstrate your technical proficiency and ability to adapt to their environment.
✨Tip Number 4
Prepare examples of how you've successfully managed stakeholder relationships in the past. This role requires excellent team working skills, so showcasing your ability to collaborate effectively will be crucial during interviews.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support, particularly with CRM systems and SaaS applications. Emphasise any relevant financial services or asset finance experience to align with what the company is looking for.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the Application Support Analyst role and how your skills match the job requirements. Mention your experience with O365 and Azure, as well as your ability to manage stakeholder relationships.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully troubleshot application issues in the past. Highlight your approach to managing service levels and meeting SLAs, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an Application Support Analyst.
How to prepare for a job interview at Partnur
✨Showcase Your Technical Skills
Be prepared to discuss your experience with CRM systems and SaaS applications. Highlight specific examples of how you've provided 1st and 2nd level support in previous roles, as this will demonstrate your technical proficiency.
✨Understand the Financial Services Sector
Familiarise yourself with the financial services and asset finance industry. Being able to speak knowledgeably about industry trends or challenges can set you apart from other candidates.
✨Emphasise Stakeholder Management
Since the role involves managing relationships with key stakeholders, be ready to share examples of how you've successfully collaborated with others in past positions. This shows your ability to work well in a team environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to discuss how you would handle specific application issues or service level agreements (SLAs) to demonstrate your analytical thinking and troubleshooting abilities.
