Head of Operations in Wrexham

Confidential Hire: Head of Operations, Customer Service & Customer Experience

We\’re looking for a dynamic, ambitious Head of Operations to lead the full customer journey — from warehouse fulfilment to world-class customer support — for a fast-growing entrepreneurial consumer brand.

In this strategic role, you\’ll scale operations, elevate the delivery experience, and build a customer service function that truly reflects a premium brand.

The business is in high growth and for the right person will lead to various growth projects and the opportunity to grow in role.

What You\’ll Lead:

• Warehouse & fulfilment excellence (speed, accuracy, quality)

• Logistics, delivery partners & seamless returns

• A high-performing Customer Service team across all channels

• End-to-end CX strategy, metrics, and continuous improvement

• Operational systems, data dashboards & scalable processes

• Cross-functional leadership and culture-building

What You Bring:

7+ years in operations, logistics or CX in a high-growth environment

Strong team leadership and customer-centric mindset

Process builder with sharp analytical skills

Passion for operational excellence and unforgettable experiences

What Success Looks Like:

• A robust QA framework across both fulfilment & CS

• Delivery of standout CX/ops improvement projects

• Tools & processes that scale with the brand\’s growth

If you\’re an operations leader who loves building, improving and delivering exceptional customer experiences, this confidential opportunity could be your next big step.

Message to express interest. Please email your CV.

(Full JD available on request.)